Special Response Team (SRT) Supervisor

Vesta Realty is looking for talented individuals with the drive to succeed and grow with our company. Voted a “Great Place to Work” in 2024, Vesta Realty strives to provide the career growth and professional development opportunities that are vital to the success of our workforce. Since being established in 2017, Vesta has been recognized as one of the Top 50 Multifamily Property Management Firms in the United States. We know that this wouldn’t be possible without the efforts of our diverse team and dynamic leadership. As one of the fastest-growing companies in the multifamily industry, we are excited about the opportunities that await you with the Vesta family.

JOB TITLE: Special Response Team (SRT) Supervisor

JOB NUMBER FLSA Status: Exempt

DEPARTMENT DIVISION: Vesta Realty

GROUP: Residential Property Management 

REPORTS TO: Director of Facilities & Capital Improvements

JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS

SUMMARY

The SRT Supervisor is responsible for overseeing and completing drywall repair, painting, and apartment renovations. This role includes managing renovation plans, supervising team members, and ensuring timely completion of projects while maintaining high standards of quality.

DUTIES AND RESPONSIBILITIES   

• Develop comprehensive renovation plans for apartment homes and ensure successful execution.

• Supervise and assist in completing the renovations of vacant units, as requested.

• Coordinate and manage schedules for the SRT Leads and SRT Renovation Technicians.

• Conduct quality control checks to ensure all work meets company standards.

• Maintain inventory and order tools, equipment, and supplies as needed for renovation projects.

• Serve as the primary point of contact for contractors and vendors involved in renovations.

• Train and mentor team members to enhance skills and performance.

• Monitor property conditions and report any unusual circumstances to management.

• Ensure adherence to safety protocols and company policies.

EDUCATIONAL REQUIREMENTS 

• High school diploma or equivalent required; additional education/training is a bonus.

• Previous experience in the property management industry preferred.  

• Proficient in drywall repair, painting, and general renovation techniques.

• Basic knowledge of plumbing and electrical systems.

• EPA certification, preferred.

• CPO certification, preferred.

PHYSICAL REQUIREMENTS

• Frequent standing, walking, and moving throughout various property areas, including outdoor spaces and uneven surfaces.

• Ability to maintain equilibrium to prevent falling from high places or when walking, standing or crouching. 

• Ability to climb stairs, scaffolds, ramps, poles, and ladders, often while carrying tools or equipment.

• Ability to kneel, crouch, and crawl in confined spaces to perform repairs or inspections.

• Frequent use of hands for handling tools, equipment, and small objects.

• Frequent reaching by extending hand(s) or arm(s) in any direction. 

• Frequent handling of various sizes and weights of items. Needs the ability to seize, hold, grasp, turn or otherwise work with one or both hands. Fingers are involved only to the extent that they are an extension of the hands, such as to turn a switch or replace a light bulb.

• Ability to operate standard maintenance tools and equipment safely, including power tools.

• Adequate vision for inspecting property conditions, identifying hazards, and reading small print or diagrams (corrective lenses acceptable).

• Ability to hear and communicate effectively with team members, tenants, and supervisors in potentially noisy environments.

• Ability to correctly and safely lift, carry, push, and pull items weighing up to 50 pounds regularly and up to 100 pounds occasionally. This may include furniture, appliances, and heavy machinery.

• Exposure to various weather conditions, including heat, cold, and rain, while working outdoors.

ADDITIONAL REQUIREMENTS

• Valid Driver's License and/or reliable transportation. Employees may be required to report to different locations for work, and attend offsite meetings, training sessions, conferences, events, etc.

• Proficiency in property management software.

• Proficiency in software applications such as Microsoft Office and Gsuite.

• Knowledge of, or ability to learn, Federal, State, and Local Laws pertaining to Fair Housing and Landlord/Tenant Laws.

• Communication Skills: Strong verbal and written communication, with the ability to convey expectations clearly, provide constructive feedback, and interact professionally and respectfully with team members, stakeholders, and clients.

• Leadership & Team Development: Proven ability to lead, motivate, and develop teams, fostering a positive and collaborative work environment.

• Organizational & Strategic Planning: Ability to prioritize tasks, manage time effectively, and drive long-term planning and goal execution while maintaining attention to detail.

• Analytical & Problem-Solving: Demonstrates sound decision-making, critical thinking, and the ability to resolve complex issues efficiently.

• Adaptability: Flexible in adjusting to changing priorities, managing stressful environments, and navigating ambiguity.

• Multi-Tasking: Capable of managing multiple projects and responsibilities with efficiency and accuracy.

• Technical Proficiency: Proficient in basic mathematical, computer, and software skills, with the ability to learn new systems and tools quickly.

• Collaboration & Independence: Able to balance working autonomously with fostering teamwork across departments or teams.

• Professionalism & Confidentiality: Upholds confidentiality, models professional conduct, and maintains a high level of integrity.

• Customer & Stakeholder Focus: Demonstrates exceptional customer service skills and maintains strong relationships with internal and external stakeholders.

• Decision-Making & Accountability: Confident in making timely, data-driven decisions and taking accountability for outcomes.

• Change Management: Ability to lead teams through organizational changes, ensuring smooth transitions and maintaining productivity.

• Willingness to be on-call, carry a cell phone, and adjust work schedules as necessary to meet business needs and operational demands.

Please note: This job description is not intended to be an all-encompassing list of duties, responsibilities, or qualifications. Additional tasks and requirements may be assigned as needed to meet organizational objectives.