What are the responsibilities and job description for the Level 1 Desktop Technician position at VeStaf LLC?
Must have skillset: Onsite laptop/desktop break/fix. Software break/fix (Miscrosoft/Client Apps). Ability to own issues, research. and drive to resolution. General printer and AV experience a plus.
Job Title: Level 1 Desktop Technician
Qualifications:
- Required: US citizen or Lawful Permanent Resident
- High School Diploma or equivalent
- 1-3 years of experience in IT support or related field supporting clients on site in a corporate environment
- Proficiency in troubleshooting laptops, desktops, printers, and other peripherals
- Strong knowledge of Microsoft Office applications and client-specific software
- Familiarity with Active Directory, Workstation OS (Windows 10/11)
- Experience with remote desktop connectivity tools such as Microsoft RDP, Bomgar, or other Remote Assistance
- Basic understanding of network protocols, including TCP/IP and wireless connections
· CompTIA A certification
· Audio/Visual (A/V) experience a plus
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail
Responsibilities:
- Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications
- Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation
- Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment
- Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow
- Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software
- Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and video teleconferencing equipment
- Manage IT asset deployment and retrieval, including laptops and mobile devices, during employee onboarding and offboarding
- Provision multi-factor authentication (MFA) solutions
- Perform root cause analysis and generate requested reports from ServiceNow
- Participate in an after-hours support rotation as needed
- Provide Audio/Visual (A/V) support for meetings, conferences, and briefings
- Assist with configuration management, including deployments, imaging, and provisioning
- Software distribution
- Maintain IT asset management, tracking, and inventory control
Physical Requirements:
- Must be able to lift up to 40 lbs
- Must be able to stand or walk for extended periods of time
- Must be able to walk up and down stairs or ramps
- Must be able to kneel and work under desks or in confined spaces
Soft Skills:
- Dependability and proactive work ethic
- Ability to work with strong personalities and meet customer expectations
- Coachable and responsive to feedback from leadership
- Team player with a positive attitude
Job Type: Full-time
Pay: $24.27 - $26.50 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $24 - $27