What are the responsibilities and job description for the Service Ops Dispatcher West/Houston, TX position at Vestas?
Location : Houston, TX or Dodge Center, MN
Vestas is seeking an organized and detail-oriented problem solver to join the team as a Service Operations Dispatcher.
General Purpose : Plan and schedule all types of work orders in the established field of operations
Responsibilities :
- Balance all assigned region orders to ensure minimum wind turbine downtime and maximum productivity
- Ensure service crew composition is up to date and adjusted to demand
- Plan and monitor tools, parts & services on time before crew mobilization
- Prepare, level out & assign works for the region & tasks of responsibility, to deliver best match for needs and potential. (i.e weather conditions & skills)
- Assign service appointment to service crew by organizing service crew composition on short term
- Ensure service schedule is aligned with the obligations in service contracts
- Deliver on time communication to crews and partners
- Monitor key performance indicator related to Planning & Scheduling are balanced and under control
- Confirm readiness for works to be implemented (system).
- Review work order content for further handling or escalation
- Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan)
- Bundle and optimize work order composition
- Create purchase requests
- Ensure improvement loop with stakeholders regarding : Technical Panning (TPL), Supply Chain Operations (SCO)& work efficiency.
- Review of performed works end of week.
- Act upon current area results in KPI's with special attention to financial results
- Willing to embrace and promote Vestas' commitment to diversity, equity, inclusion and belonging
Essential Functions :
Education, Training, and Skills Required :
Physical Demands
While performing the responsibilities of this job, the employee is regularly required to sit; use of hands and fingers to handle and feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stand and walk. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions. The environment is an open office setting and the noise level in the work environment is usually moderate.
CCPA Notice for California Applicants
BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https : / / www.vestas.com / en / careers / our-recruitment-process
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40 years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field.
With 29,000 employees globally, Vestas is a diverse team united by a common goal : to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
