What are the responsibilities and job description for the Service Planning Agent position at Vestas?
Job Overview
Individual contributor who technically plans work orders so that stakeholders have all required elements to plan and perform work in the field. This role works in collaboration with internal organizations to remove roadblocks to consistent, uninterrupted replacement completion. Will also identify and implement process improvements.
Responsibilities
Work order context clearly specified, enriched with relevant information (standard WO information and guidelines for Technicians and Dispatchers if applicable) and ready to be planned and scheduled Customer specifics considered in technical planning Triggering technical Support for complex jobs Verify if the customer is entitled for a service or not Upstream support role involved for quotation creation Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation &updates) T&M opportunities identified and Upstream process for Quoting trigger
Competencies
- Build implementation plan Manage work remotely
- Develop safe operational standards
- Guide others through effective collaboration
- Balance competing priorities
- Good experience in a technical service environment with focus on planning
- Good IT skills and experience with information processing in databases and planning tools
- Detailed working approach
- Self-organization and good time management
- Proficient communication skills Good facilitation and presentation skills on Management level
Qualifications
- High School Diploma or GED required.
- Bachelors degree preferred in relevant field (ie. Business Analytics, Industrial Engineering, Supply Chain, Data Analytics)
- 2 years related experience within the wind industry (Technical background with experience in Wind turbines)
- Project management
- Good understanding of entitlement / commercial customer specifics
- Ready to read into technical documentations and drawings
- Affinity to work according to processes and navigate in technical (commercial) related systems
- Structured and detailed working approach
- Self-organization / good time management and stress resistant
- Technical communications skills
- System user of MS Office, SAP and Salesforce
- Experience in a technical and administrative background
- Affinity to work according to processes and navigate in different systems
- Structured and detailed working approach
What we offer
We offer an engaging position with great development opportunities in an inspiring environment at a renowned wind turbine producer. We value being accountable, ensuring accuracy and precision. You will become part of an international environment focused on sustainability and safety, and you will work among colleagues who take care of each other.
- Great benefits coverage that includes dental and vision
- Generous Paid Time Off policies
- 401(k) plan
- Tuition assistance
- Highly developed Training Program
- Global bonus program
