Help Desk Administrator

The Company :

VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn't be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night.

We're a young and energetic company, we've had tremendous success, and we are constantly growing our team. As we garner more industry attention - just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot - we also need driven and talented people to join our team.

That brings us to you, and what you'll be joining. Our teams are smart and diligent and take ownership of their work - they're confident in their work but know how to collaborate with open ears and a spirit of learning. If you're down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you.

Check out our brands :

levoit.com | cosori.com | etekcity.com

The Opportunity :

The Help Desk Administrator is responsible for providing technical support and assistance to users within the organization. This role involves troubleshooting and resolving hardware, software, and network issues, managing support requests, and ensuring the smooth operation of IT systems. The Help Desk Administrator will serve as the first point of contact for technical support and will work to resolve issues efficiently or escalate them as necessary.

What you will do at VeSync :

Technical Support :

• Serve as the primary contact for all technical support requests.
• Troubleshoot and resolve hardware, software, and network issues.
• Provide support for operating systems, applications, and other IT-related issues.

User Assistance :

System Maintenance :

Training and Support :

System Configuration :

Security and Compliance :

What you bring to the role :

Location : This is an on-site, office-based role in Tustin, CA.

Salary : $70,000 Annually

Perks and Benefits :

Salary : $70,000