What are the responsibilities and job description for the Client Service Representative position at Vetcelerator?
Compassion Veterinary Center is a well-respected practice dedicated to providing high-quality medical care to pets in the Highland community. Our team of professionals is committed to delivering compassionate, personalized service to every patient and their families. We pride ourselves on our state-of-the-art facilities and dedication to animal well-being.
We are currently seeking a Customer Service Representative (CSR) to join our team. The ideal candidate will have at least one year of medical receptionist experience, exceptional communication skills, and a passion for helping pets and their families. Veterinary experience is a plus but not required.
Key Responsibilities
As a Customer Service Representative, you will:
- Welcome clients and their pets with a friendly and professional demeanor.
- Answer multi-line phones, schedule appointments, and manage client inquiries.
- Ensure patient records are accurate and up-to-date in the electronic medical system.
- Process payments, handle billing inquiries, and manage daily transactions.
- Coordinate with veterinary staff to ensure smooth communication and workflow.
- Provide education and support to clients regarding general pet care and hospital
- policies.
- Maintain a clean and organized front desk and reception area.
- Assist with administrative tasks, including filing and data entry, as needed.
- At least 1 year of medical receptionist experience is required.
- Veterinary experience is a plus but not mandatory.
- Strong customer service and communication abilities.
- Proficiency with computer systems and basic office software.
- Ability to multitask and prioritize in a fast-paced environment.
- Attention to detail and organizational skills.
- A compassionate and empathetic attitude toward pets and their owners.
Why Join Compassion Veterinary Center?
- Collaborative Team: Be part of a team that values compassion, professionalism, and excellence in veterinary care.
- Opportunities for Growth: Gain experience in a supportive environment with opportunities for professional development.
- Workplace Culture: Work in a friendly, state-of-the-art facility where your contributions matter.
How to Apply
If you’re an experienced Customer Service Representative with a passion for helping pets and people, we’d love to hear from you! Join Compassion Veterinary Center and contribute to our mission of providing exceptional care to the pets of Highland, NY.
Compassion Veterinary Center is an equal-opportunity employer committed to diversity and inclusion in the workplace.
