What are the responsibilities and job description for the Tier 1 Call Center Representative position at VETERANS ENGINEERING INCORPORATED?
Veterans Engineering is seeking Tier 1 Call CenterRepresentatives to support a Department of Veterans Affairs (VA) call center that servesas the initial point of contact for veterans seeking information and assistance.Here's a detailed job description tailored for such a position :
Positions in these locations : El Paso, TX; Barbourville, KY and Bossier City, LA
JobSummary :
As a Tier 1 Call Center Representative, you willprovide essential support to veterans, addressing inquiries, resolving issues,and guiding them through various VA programs and benefits. This role demands ahigh level of compassion, efficiency, and dedication to ensuring veteransreceive the support and information they need.
Key Responsibilities :
1. Handle Incoming Calls :
- Answer incoming calls promptly andprofessionally.
- Identify the caller's needs and providefirst-contact resolution whenever possible.
- Escalate complex issues to appropriate Tier 2support staff or specialized departments.
2. Information Provision :
3. Documentation :
4. Follow-up.
5. Feedback Collection :
Requirements :
Work Environment :
Benefits :
ClosingStatement :
Join our team and make a difference in the livesof veterans every day. We are committed to fostering an inclusive andsupportive environment where you can develop your skills and grow your career.
