What are the responsibilities and job description for the Event Management Technician- IT Security position at Veterans Enterprise Technology Solutions?
Overview
Staffing Pros, a division of VETS Inc., is recruiting for a full-time Event Management Technician in Augusta, GA.
This person must be willing to work the following shifts 4 days a week Sunday through Thursday with 3 days off, according to business needs:
1st shift: 6:00 AM to 5:00 PM, 3 days onsite, 1 day remote
2nd shift:12 PM to 11 PM, remote
3rd shift: 9 PM to 8 AM, remote
If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com.
Responsibilities
The Event Management Technician is a crucial member of the Event Management Center (EMC), responsible for providing 24/7 monitoring and management of clients' environments for security events and IT incidents. This role includes establishing the extent of threats, assessing business impacts, and advising on appropriate actions for containment and remediation. The Technician will also ensure effective event management throughout the lifecycle to minimize client impact and operational costs.
The responsibilities for this position include:
- Monitor event and incident response ticket queues, triaging as necessary to ensure adherence to service level agreements.
- Promptly transfer cybersecurity and IT incident tickets to clients, appropriate departments, or internal contacts for resolution.
- Analyze system, security, and application logs to diagnose faults, identify abnormal behavior, and eliminate false positives.
- Use SIEM and Endpoint Detection and Response tools to investigate alerts, build incident timelines, and document potential compromises.
- Implement changes to resolve critical issues in client systems based on monitoring and analysis of events.
- Maintain accurate logs, timelines, and system documentation for all tasks and events, ensuring traceability and accountability.
Qualifications
- One of the following certifications is required: CompTIA A , CompTIA N , C|EH, or equivalent
- At least 1 year of experience in cybersecurity, Information systems or a related field is preferred.
- Associate’s degree in cybersecurity, information systems, or a related field is preferred.
- Experience with SIEM platforms, firewall management, and endpoint detection and response platforms
EEO Statement
Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
