What are the responsibilities and job description for the Systems Engineer position at Veterans Enterprise Technology Solutions?
Overview
Staffing Pros, a division of VETS Inc., is recruiting for a full-time Systems Engineer in Fort Wayne, IN or Augusta, GA.
If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com.
Responsibilities
- Serve as a Tier 3 resource and escalation point for the rest of the Service Desk team on networking tickets, as needed.
- Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
- Provide network analysis, response, and remediation support, as needed.
- Maintain network infrastructures across multiple clients and MSP/MSSP internal services.
- Manage the impact, risk, and implementation of complex client change requests.
- Communicate effectively with both management as well as client points of contact and end users.
- Build and develop configurations for network products.
- Estimate and summarize client network health and recommendations for improvement.
- Follow standard operating procedures as documented in the knowledge management system.
- Assist in creating and updating knowledge articles to be used by other service desk personnel.
- Work with the team and escalate as needed with the assistance of management.
- Maintain and update system documentation and service ticket records.
- Stay up to date on the latest technologies through ongoing education.
Qualifications
Qualified candidates must meet the following job requirements:
- Able to function effectively in a high paced environment.
- Have the ability to understand the perspective of the client in all service interactions.
- Must make effective use of time and complete tasks efficiently and on time.
- Able to work with a team, communicate effectively, and have a high attention to detail.
- Must meet client and corporate expectations for attendance, quality, and performance.
- Must have advanced experience with each of the following:
- TCP/IP Stack
- Working with and without out of band management on remote systems, utilizing on-site resources as smart hands as necessary.
- DHCP and DNS support in SMB and enterprise environments.
- NMS and SIEM
- Switches, firewalls, and advanced infrastructure – Cisco, Fortinet, Sonicwall preferred.
- Network authentication and encryption methods.
- Dynamic routing protocols, SLA, route tracking, and network policies.
- VOIP applications such as CUCM, Jabber, 3CX, RingCentral, etc.
- Must have intermediate experience with each of the following:
- Network security hardening best practices.
- Cloud-based providers such as Azure and AWS.
- Microsoft Cloud Solutions – OneDrive, Office 365, Exchange Online, Sharepoint, etc.
- Cloud based networking and Cloud to physical connections.
- Preferred experience with Virtualization platforms such as Hyper-V and VMWare.
Education, Experience, and Certifications:
- Bachelor’s Degree in any IT related field OR equivalent technical certifications (Disco CCNP, CCNA, Fortinet NSE, etc)
- 6 years of network experience with implementation and support.
- 2 years of Windows Sever technology experience as well as the Windows Server core Services.
- 2 years of Microsoft Cloud Solutions experience.
EEO Statement
Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
