What are the responsibilities and job description for the Systems Engineer position at Veterans Enterprise Technology Solutions?
Overview
Staffing Pros, a division of VETS Inc., is recruiting for a full-time Systems Engineer in Fort Wayne, IN or Augusta, GA.
If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com .
Responsibilities
- Serve as a Tier 3 resource and escalation point for the rest of the Service Desk team on networking tickets, as needed.
- Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
- Provide network analysis, response, and remediation support, as needed.
- Maintain network infrastructures across multiple clients and MSP / MSSP internal services.
- Manage the impact, risk, and implementation of complex client change requests.
- Communicate effectively with both management as well as client points of contact and end users.
- Build and develop configurations for network products.
- Estimate and summarize client network health and recommendations for improvement.
- Follow standard operating procedures as documented in the knowledge management system.
- Assist in creating and updating knowledge articles to be used by other service desk personnel.
- Work with the team and escalate as needed with the assistance of management.
- Maintain and update system documentation and service ticket records.
- Stay up to date on the latest technologies through ongoing education.
Qualifications
Qualified candidates must meet the following job requirements :
Education, Experience, and Certifications :
EEO Statement
Staffing Pros a division of VETS-inc is an Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
