What are the responsibilities and job description for the Case Manager (Veteran Services) position at Veterans Multi-Service Center?
Status: Full-Time, Non-Exempt (hourly)
Locations: Philadelphia, Downingtown & Harrisburg PA; Wilmington, DE
Summary:
This position provides case management services to approximately 15-30 veteran households, supporting the development and achievement of individual housing stability plans. Ensures client service delivery through adherence to Veteran Affairs (VA) and agency requirements.
Essential Duties and Responsibilities:
- Maintains a caseload and provides case management with a focus on “housing first.”
- Consults with clients to assess program eligibility and service needs.
- Works with clients to create individualized housing stability plans with client-specific goals.
- Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.
- Confers with multiple interdisciplinary teams as needed and is primarily responsible for the assessment and completion of quality assurance program principles.
- Collaborates with the Senior Case Manager on service plans to coordinate approaches for successful outcomes.
- Ensures case files comply with Veteran Affairs (VA) standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.
- Organizes program efforts to meet VA requirements, along the five SSVF lines of effort, which are: Outreach, Case Management, Access to VA benefits, Access to other public benefits.
- Financial Assistance to eligible households,1 as needed.
- Conducts outreach to identify and provide services to target populations.
- Develops and maintains relationships beneficial to the program and agency to generate referrals of veteran households to the program and to promote agency services.
- As required, attends all internal, external and community meetings and events relevant to the position.
- Performs additional program-related duties as assigned by the Program Manager.
Minimum Qualifications:
- Bachelor’s Degree or equivalent work experience in social services, non-profit management, administrative or case management capacity.
- Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
- Experience working with grant-funded programs—particularly focused on veteran housing services experience working with diverse populations, as well as low-income individuals.
- Good computer skills with knowledge of databases and Microsoft Word Suite.
- Strong organizational, time-management, communication, and people skills.
- Valid driver's license with a good driving record and automobile insurance.
