Veteran Service Officer

Position: Veteran Service Officer (VSO)
Location: Vancouver, Washington (Office Location Pending)
Job Type: Full-Time
Salary: (Hourly Rate, No Overtime, Non-Negotiable)

STEP Pay- Hourly-Yearly 1st Year -starting pay: $22.50, Expected Annual $46,800.00

Hours: Monday–Friday, 7:30 AM–4:00 PM

Job Summary:

The Veteran Service Officer (VSO) or Claims Consultant serves as a primary advocate for veterans, assisting them with navigating the VA claims process, filing for compensation, pension, and other VA benefits. The VSO will conduct in-person and telephone interviews, assess medical information, provide guidance on required evidence, and represent veterans in claims before the VA.

Key Responsibilities:

• Conduct in-person and telephone interviews with veterans seeking assistance with VA claims.
• Inform claimants of all evidence requirements to apply for compensation or VA benefits.
• Review claim submissions to ensure accuracy of information collected.
• Interpret VA Rating Decisions, Award Letters, and regulations relevant to veterans’ benefits.
• Determine eligibility for benefits, including service requirements, medical evidence, and lay testimony.
• Use electronic claims management systems (TVB, VA systems, VBA software) to submit claims and maintain records.
• Provide reports to supervisors for claims conducted assisting veterans.
• Refer veterans to Federal, State, and Local Agencies for additional support services when applicable.
• Work in an open office environment alongside accredited VFW representatives and management personnel.

Minimum Qualifications:

• Military background or affiliation preferred (Veteran, spouse, or family member of a veteran).
• Must be of good character and reputation (subject to background investigation).
• Must meet VA accreditation requirements and complete necessary training.
• Ability to interpret legal documents such as VA Rating Letters and benefit decisions.
• Strong computer skills and proficiency in electronic claims processing systems.
• Ability to work effectively in a collaborative office setting and under guidance from supervisors and Leadership.

Preferred Qualifications:

• Prior experience as a Veteran Service Officer, Claims Consultant, or related role.
• Familiarity with VA laws, regulations, and adjudication procedures.
• Ability to mentor and guide volunteers assisting veterans.
• Strong written and verbal communication skills for advising veterans and submitting claims documentation.

Job Type: Full-time

Pay: $46,800.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $23 - $46,800