Field Service Engineer / Field Service Applications Engineer

Overview

Department Technical Services

Title Field Service Engineer / Field Service Application Engineer

Reports To Field Service Manager

FLSA Exempt

Key Interfaces External Customers

Objective The Field Service/Applications Engineer assists customers with the installation,

Mechatronics call center

Mechatronics Application support

Sales

application and problem solving of variable speed drives, servo drives and

electro mechanical products. Customer assistance consists of phone support

through the ACD system as well as on-site support.

Qualifications

Education Bachelor degree required in Electrical, Mechatronics, Robotics or Mechanical

Experience  3 years’ experience in Field Service or Application Service

Engineering.

 Mechatronic (Mechanic/Electric/Software)

 Familiar with wiring diagrams and troubleshooting customer wiring

 Travelling up to 75%

 IEC 61131-3 (Ladder, Structure text, Function block diagram) - preferred

 HMI programming - preferred

Lenze Americas

Job Description

 Fieldbus (Ethercat, CAN, Ethernet-IP, RS232/485) - preferred

Skills  Creative troubleshooting skills

 Multitasking ability

 Team player

 Like to be challenged

 Self-motivated

 Willing to self-study

 Hands on experience

 Ability to maintain a professional working relationship with external

customers and co-workers

 Stress and pressure resistant, as well as a quick learner and

 Obtain the ability to develop and maintain constructive working

relationships within and outside of the company

 Excellent oral and written communication skills

 Excellent ability to manage time and multiple projects in deadline-oriented environment

 Detail oriented, can follow procedures consistently in a high change

environment

 Flexible, proactive, can-do attitude and team-oriented work style.

 Self-initiating, works effectively with little or no supervision

Computer Solid understanding of computer basics (Windows, Excel, Word, Outlook)

Values  Respect – Demonstrates a sense of worth for another person, personal

quality or ability

 Integrity – Upholds a high standard of character and ethical behavior,

and acts consistently according to those beliefs.

 Community – Considers issues affecting society and actively

contributes to the greater community.

 Performance – Obtains a clear understanding of individual

responsibilities, then takes action to achieve expected results.

 Innovation – Recognizes embraces and contributes to positive creative

change.

Responsibilities

 Provide customer phone support logged in through the ACD system at

assigned times working with the application of electronic motor speed

controls, gear motors, mechanical brakes and clutches used in high

automation machines.

 Travel to customer sites with little to no notice during normal working

hours to assist with the installation and troubleshooting of variable

speed drives and mechanical products used in a variety of machines.

 Complete paperwork, reports and data entry promptly, thoroughly and

accurately to minimize problems in service delivery/invoicing.

 Work independently to resolve customer problems involved in a

multitude of industries.

 Work on holidays and weekends, as well as off normal business hours

(2nd and 3rd shifts)

 Work closely with service, production, and shipping to get what is

needed in products, materials to solve problems.

 Perform all other duties/projects as assigned.