What are the responsibilities and job description for the Care Coordinator position at Veterans Services of the Carolinas - ABCCM?
Title: Care Coordinator (NCServes)
Position Summary:
The Care Coordinator promotes the Whole Person Care model utilizing a coordinated approach to service delivery in order to support the health and wellbeing of veterans, service members and their families through accurate, timely, and successful linkages to resources across North Carolina.
- Conducts biopsychosocial assessments in person and by phone with clients to identify needs in key areas (e.g., housing, employment, financial assistance, benefits, social connection, etc.).
- Makes referrals to Network providers to address identified needs based on understanding of eligibility criteria, capacity, location, and client preference.
- Maintains a working knowledge of Network providers’ menu of services, eligibility criteria, intake process and preferences.
- Develops positive working relationships with array of Network providers, and attends monthly community meetings.
- Documents all activity in accordance with grant program guidelines and in compliance with internal policies and procedures.
- Elicits feedback from clients and providers to ensure successful engagement.
- Coordinates across other programs and ministries within ABCCM.
- Participates in all appropriate staff, supervision, and training meetings.
- Assumes other duties as assigned by Senior Management.
Skills / Competencies:
- Minimum of 2 years working with at-risk populations, experience with Veterans preferred.
- Existing knowledge of the area resources available to veterans preferred.
- Excellent communication skills, both verbal and written.
- Proficiency in web-based platforms as well as MS Office Suite.
- Self-directed, highly motivated and focused with a strong commitment to the mission of ABCCM to serve the veteran community.
Qualifications:
- High School diploma or GED; bachelor’s degree in human services or equivalent education/work experience preferred.
Relationships / Working Environment:
· The Care Coordinator reports to the Assistant Director of Service Coordination.
· The position interacts with VSC staff, veteran participants and family members, community providers, volunteers and interns.
· The position works in an office setting and requires regular local travel.
- Physical Demands: Must be ambulatory; must have visual/hearing acuity. Must be able to write legibly. Must have sufficient manual dexterity to write and use a computer and other typical office equipment on a regular basis. Must possess dexterity, stand, sit, walk, lift and carry twenty pounds for short distances.
- Mental Demands: Must have verbal ability; must be able to comprehend instructions; comprehend/ interpret charts, diagrams, and possess inductive and deductive reasoning.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $20
