What are the responsibilities and job description for the Fraud Investigator position at Veterans Sourcing Group?
REQUIREMENT DETAILS
Job Title: Fraud Analyst/ Investigator – Payments & Transaction Monitoring
Pay rate: $54.57/hr on W2
Duration: 12 Months contract with possible extension / conversion to perm
Location: South Jordan, UT
Hybrid 3 Days a Week Onsite
The Successful Candidate Will Be Responsible For:
- Real-time review and investigation of customer account activity to detect and prevent fraud and/or abuse
- Review monetary payments that include Wire, ACH, Check, Zelle, ATM/POS and other payment alerts prior to release
- Support new product launch of Zelle P2P in the digital direct platform to review fraud events and release of payments to maintain SLA requirements
- Ensuring timeliness with required EWS/Zelle reporting standards and requirements
- Partner with multiple stakeholders as appropriate to remediate confirmed fraud events
- Maintain understanding of operational business processes, policies and systems
- Work directly with customers to review legitimacy of activity and remediate any identified unauthorized activity
- Maintain defined SLAs (Service Level Agreements) as defined by the business to minimize risk exposure
- Identify and communicate new fraud scenarios and/or process gaps to management
- Learn other operational support functions for backup and cross-training purposes when needed
- Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations
Qualifications - Internal
- Bachelor's Degree or equivalent work experience in an area relevant to this position
Skills Desired
- Experience working in AML, KYC or Fraud environment desirable
- Analytical, critical thinking, and decision-making skills
- 1 years of experience in financial services industry or working knowledge of the industry
- 1 years of professional business working experience
- Excellent communication and writing skills
- Proven organizational skills and attention to detail
- Ability to work in a team environment
- Task oriented and inquisitive in nature
- Self-motivated and able to efficiently produce results when working independently
- Ability to work in a high-pressure environment, rendering overtime as needed to address business needs
- Customer service experience is a plus
Job Type: Contract
Pay: $54.57 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Ability to Commute:
- South Jordan, UT 84095 (Required)
Work Location: In person
Salary : $55
