Case Manager

Summary/Objective

The case manager coordinates and monitors the assessment, treatment planning process and follow-up for each Veteran client and/or resident and serves as an advocate and liaison for and on behalf of Veterans’ rights and benefits.

The ideal candidate thrives in an independent work environment. Time management is critical as this program is very fast paced. The GPD Case Manager supports homeless Veteran clients in VTC's transitional housing program. These Veteran clients participate in a short to mid-term programs ranging from 90 days up to 24 months with the goal of attaining permanent housing as quickly as possible.

This position requires excellent documentation skills and preferably understands the Department of Veteran Affairs (VA) system as it relates to healthcare (VA Medical), income (Service connection), and housing (HUD/VASH). This person will also need to understand Section 8 and County managed programs (SNAP, Medicare, Medicaid, GA, SSDI/SSI, etc.)

The GPD Case Manager will work largely independently from direct supervision, coordinating with a variety of external client contacts to ensure successful operation of this program. Excellent communication skills are a critical component to success in this role.

The ideal GPD Case Manager candidate is proficient with client assessment skills and a knowledge of mental health disorders and substance use disorders. Special preference is given for those candidates with proven experience with de-escalation and crisis intervention techniques.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Meet with assigned residents at least once a week for pertinent Veteran client information for completion of case notes.

· Consult with clinical staff, on site Licensed Clinician and Program Director for appropriate guidance when working with clients with mental health components to case management.

· Coordinates the interdisciplinary treatment planning meeting and writes Individualized Treatment Plan specific for each client’s program as determined by VA liaison.

· Facilitates community resource availability based on client needs (e.g., day program, guardians) to ensure maximum social integration.

· Evaluates, facilitates and monitors services and clients’ progress in relationship to established goals and objectives. Document’s goal progress weekly.

· Focuses and maintains rapport and positive client relationship as central component to treatment and case management support.

· Participates in regular team and community meetings and trainings.

· Monitors treatment plan follow-up, services to residents and overall conditions in the homes. Works with housing department to coordinate work orders and make necessary improvements. Follows up problem areas with the shelter supervisor and other appropriate team members.

· Facilitates client application for eligible benefits (e.g., VA, SSI, Medicaid, SSB, Medicare).

· Assist Veteran clients in obtaining gainful employment or registering for education/training.

· Reviews and coordinates with the team and provider on decisions involving hospitalization, respite and transfers/level-of-care changes. Implements plan of action. Maintains ongoing dialogue with intake regarding status changes.

· Submits weekly client status, and program participation in weekly case conferencing meetings.

· Document and follow-up on critical incidents.

· Completes discharge note in the client record on planned discharges. Completes comprehensive discharge summaries on planned/unplanned discharges within 48 hrs.

· Provides crisis intervention for assigned caseload.

· Maintains assigned client records as required by client record procedures.

· Manage Crisis Phone on a rotating schedule with other case managers.

Competencies

· Customer/client focused

· Maintains professional communication with staff and clients

· Proficiency in problem solving complex issues

· Technical capacity

· Personal effectiveness/credibility

· Thoroughness

· Collaboration skills

Work Environment

While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee works in varied residential environments based on assigned caseload. This position performs tasks that may involve exposure to blood, body fluids or tissues. All appropriate and proper safeguards, procedures, and policies are expected to be followed at all times.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to stand, walk, sit; use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and moves up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Travel

Travel is primarily local during the business day, although some out-of-area may be expected.

Required Education and Experience

· Bachelor’s degree in human services field (e.g., social work, psychology) from an accredited college or university, or combination of education and two to five years’ relevant experience

· Must have and maintain a valid state driver's license, maintain automobile insurance coverage, and have access to an automobile

Preferred Education and Experience

· Master's degree and associated credential/license in social work or related field

· Two years or more of experience working in community mental health

· Credentialed Substance Abuse Counselor

Work Authorization/Security Clearance (if applicable)

· Applicant must possess the legal right to work in the United States.

AAP/EEO Statement

The Veterans Transition Center provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Classification: Non-exempt / Hourly

Reports to: Program Director

Job Type: Full-time

Salary (DOE): $28.80 – $35.20

Benefits:

· 401(k)/401(k) matching

· Dental/Vision/Health insurance

· Life insurance

· Paid time off

Schedule:

· Monday to Friday

· 8:00 a.m. to 4:00 p.m.

· Occasional evening and weekend work may be required as job duties demand

Education: Bachelor's (Required)

Experience: Case management: 1 year (Required)

License/Certification: Driver's License (Required)

Job Type: Full-time

Pay: $28.80 - $35.20 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $29 - $35