What are the responsibilities and job description for the Client Advocate position at Veterans United Home Loans?
About the Role : As a Client Advocate, you will enhance the customer service experience by supporting loan teams, discussing solutions with involved parties, and completely addressing and resolving consumer complaints.Job duties will vary upon assignment but may include : Take ownership of complaint calls and emails, listen to concerns and offer solutions with the goal of completely resolving the concern.Promptly address consumer inquiries via phone, email, and social media platforms.Assist with collateral reviews, rush requests and rate desk exceptions.Guide and encourage loan teams through difficult scenarios. Share complaint trends with department leaders to prevent future grievances and improve the consumer experience.Assist in creating reports, completing projects, and participating in training courses.Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.About You : Strong interpersonal communication skills (written and verbal)Exemplary customer service skills, including experience handling phone interactionsThrive in a highly cooperative work settingEffective communication and conflict resolutionHigh attention to detailDedicated work ethicLeadership skillsAdaptable to change and shifts in priorityExperience developing and maintaining positive employee relationships1 years of customer service experienceExperience in the mortgage industry, preferably in ProductionAbout Us : We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day : Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.Interested? Apply Today!Learn more about us on Glassdoor and our career site at vu.com / careersVeterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.
