What are the responsibilities and job description for the Customer Service Representative - Overnight (Monday - Friday, 10pm - 6am) position at Veterans United Home Loans?
Whether you come from a background in customer service, retail, or hospitality, you can be successful in our role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!
About The Role:
As a Customer Service Representative at Veterans United, you’ll be the friendly voice that helps guide callers to the answers they need. From answering general loan questions to transferring calls to other departments or addressing inquiries, you’ll be there to support and enhance the lives of our callers. Your goal? To be as helpful as possible and leave each caller feeling cared for.
Our Customer Service Center isn’t your typical call center—it’s a place where a fast-paced environment meets a supportive, close-knit team. We genuinely care about each other and make an effort to build camaraderie, whether through team bonding moments, department-wide events, or celebrating wins together. Compassion and connection are at the heart of everything we do.
To best serve our callers, our Customer Service Center operates 24/7, giving us the flexibility to support people whenever they need it. We offer a variety of shifts to fit different schedules, and you’ll be assigned one shift when you join the team. For this full-time position, we’re specifically looking for someone available to work overnight Monday through Friday, 10pm - 6am.
Here’s a snapshot of what you’d be doing:
- Answering incoming calls and connecting folks to the right department to get them what they need.
- Providing top-notch customer service while answering basic questions about VA loans.
- Juggling tasks like sending emails or instant messages to help quickly resolve issues.
- Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.
About You:
- Fast-paced environments are where you thrive and you’re quick to learn and excel.
- You either have a basic understanding of the loan process or the willingness to learn it quickly.
- You’ve got stellar phone skills and know how to make every caller feel valued.
- A solid work ethic drives you to give your best effort in everything you do.
- Dependability, efficiency, and great communication are qualities you bring to every interaction.
About Us:
We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our
values
every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.
We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.
Interested? Apply Today!
Learn more about Veterans United on
Glassdoor
and our career site at vu.com/careers
Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.
