Technician

Veterinary Assistant Technician / Receptionist

Animal Dental Services

Full-time Position

Qualifications:

• High school or equivalent (Required)
• Customer Service: At least 2 years (Required)
• Veterinary Experience: 1 years (Preferred)

Overview:

Veterinary receptionists are the face of our veterinary hospital. We respect, train, and provide an independent and gratifying work environment for our veterinary technicians and assistants. Here, our team members are ALL an integral part of providing high-quality medicine and customer service. Our Core Values keep us focused on what is really important – quality care for pets and their people. With exponential growth, we are looking for an amazing front desk receptionist to grow with us.

We are currently in search of compassionate, critical thinking, career-driven veterinary dental receptionist. Candidates should possess the skills necessary to provide quality care to pets, have knowledge in veterinary medicine including anesthesia, and provide outstanding client service.

In this position, you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Communicate on the Veterinarian, and with clients and team members in person
• Assist the Veterinarian with medical record preparation
• Assist the Veterinarian with patient appointments, including Fear Free restraint for physical examinations and venipuncture
• Manage, clean, and prepare the office for patient care
• Undergo hands-on training with ongoing clinical support
• Handle the check-in and check-out of clients
• Fill medications whether in-house or calling prescriptions into outside pharmacies
• Assist other team members as needed
• Keep up-to-date inventory and accurate inventory files
• Prep treats and food for patients
• Assist with Continuing Education courses
• Assist with marketing

Responsibilities:

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations.
• Assist the veterinarians with patient appointments, surgeries, and any other tasks that are needed

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• Discounted Veterinary Dentistry care
• Opportunity o make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Job Type: Full-time

Salary: From $18.00 per hour