What are the responsibilities and job description for the Operations Lead - Brookhaven, GA position at Veterinary Emergency Group (VEG)?
Job Description
Job Description
WHO WE ARE
Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees : to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
WHO WE NEED
We are looking for a talented, friendly, and energetic Ops Lead to join the VEG family! You are someone who is energized by helping people. In fact, you LOVE people and are passionate about solving their pet problems. Someone who is excited by providing and guiding exemplary customer service ensuring for a smooth and seamless experience for our customers.
WHAT YOU'LL DO
- Drive the customer experience and the VEG triage including, but not limited to providing a 3D experience, modeling the way, executing our spikes, rounds participation
- General hospital maintenance including, but not limited to : cleaning, laundry, stocking, and inventory.
- Drive the customer experience and host the VEG triage
- Manage customer wait times
- Handle all phone inquiries, transfer calls to appropriate party
- Ensure prompt greeting for customers and their pets
- Oversee reception desk is tidy and the refreshment center fully stocked
- Supervise that customer / patient information is entered accurately in company software, payments are processed correctly
- Manage cash drawer reconciliation and oversees EOD processes
- Confirm the front desk is covered, managed and maintained at all times
- Train and monitor new hires in daily front desk processes and operations
- Manage inventory counts and audits for all hospital products and supplies
- Manage inventory controls such as reorder points, expiration dates and product turnover
- Maintain spend within budget set by HM
- Develop and maintain contacts for vendors, service reps and drug reps
- Drive upkeep and organization of storage room, pharmacy and any other areas supplies are stored
- Maintain log of all invoices
- Ensure all stock areas meet OSHA guidelines for safety
- Lead communication regarding inventory with the team
- Lead training on inventory management
WHAT YOU NEED
WHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer :
VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
