What are the responsibilities and job description for the Director of Medical Quality position at Veterinary Emergency Group?
Title : Director of Medical Quality
Department : Medical Operations
Location (VQ / Remote) : VEG Headquarters, hybrid remote and in-person / in-hospital
WHO WE ARE
Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees : to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
WHAT WE'RE LOOKING FOR
The VEG Medical Quality mission is "Making it easy to deliver clinically excellent care the VEG way." You will support that mission by collaborating with our medical leaders, medical educators, and frontline VEGgies, focusing on impactful medical quality solutions that are practical, frontline-focused, and enhance best practice medicine.
You will work 1-2 shifts per month in the hospital so you can stay connected to frontline needs and experience firsthand the impact of medical quality initiatives. Frontline VEGgies will see you as both an extension of VQ and as one of the team when you're in the hospital. You will solicit and integrate feedback on how quality and patient safety improvements can make it easier for them to deliver clinically excellent care, particularly related to clinical resources and our electronic health record and treatment sheets. Frontline leaders and employees will look to you as an expert and partner for piloting and successfully implementing clinical and quality initiatives.
The world views VEG as a leader in veterinary emergency medical quality and knows our medical teams practice excellent medicine. As a quality leader you help frontline teams understand that quality is a journey, not a destination. You help them continually develop their skills and knowledge as they strive to do it better every day!
RESPONSIBILITIES
- Create and disseminate new and updated VEG Medical Quality content including clinical guidelines and one pagers with a focus on practical resources with a widespread impact
- Identify and create patient safety features such as default treatment instructions and safety alerts in the VEG electronic health record
- Create and manage medical quality projects from proposal to pilot implementation, data / feedback collection, and continuous improvement
- Ensure ongoing improvement and innovation of care delivery processes and systems
- Work with field leaders (regional, market, and local) on skill building and engagement in medical quality and patient safety programs
- Provide assistance to medical leadership teams for patient safety events and case reviews, partnering with them to create solutions
- Identify frontline education and training opportunities, focusing on areas with practical and wide-spread impact
- Obtain frontline feedback about content, training, and medical quality needs
- Provide consistent feedback on frontline training and resource needs to Medical Education and Medical Operations team
- Develop and implement pilots and clinical studies in collaboration with the medical field leadership and local medical leaders
- Remain up to date with current research and plan research projects
- Represent VEG at conferences and industry events, with particular emphasis on quality and patient safety
WHO YOU ARE
BENEFITS
VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Salary : $200,000 - $220,000
