What are the responsibilities and job description for the Veterinary Receptionist position at Veterinary Medical Center of Long Island?
Position Overview : Supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital.
Essential Functions :
- Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions.
- Provide top-notch customer service.
- Maintain a professional appearance (clothes and attitude).
- Identify and work compassionately with clients in various emotional states.
- Responds to inquiries about the range of services the practice provides and the species it treats; refers to the appropriate department / staff member as needed.
- Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
- Recognizes the symptoms of pets and owners in crisis; handles basic medical emergencies appropriately.
- Assists owners when picking up medications or special dietary products; answers questions.
- Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports.
- Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy.
- Receives and distributes incoming mail; processes and stamps outgoing mail.
- Performs cashiering duties; processes refunds, returns, and credits as needed.
- Organizes and processes all payment plans.
- Processes billing statements and collections.
- Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications.
- May assist with retail sales.
- May weigh pets when they come in for exams, procedures, etc.
- Responds to client emails.
- Processes faxes.
- Shows up for work regularly; full-time presence at work is essential for every shift.
- Obtain previous records from other facilities and adds to patient chart.
- Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
- Able to learn basic veterinary medicine terminology.
- Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
- Have a strong sense of excellent customer service and be able to provide that to clients even during high-stress situations.
- Be able to multi-task efficiently.
Receptionist Job Description :
Competencies :
Qualifications :
The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Pay Range
17-$23 USD
PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law. EOE, M / F / D / V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Salary : $17 - $23
