What are the responsibilities and job description for the Veterinary Receptionist position at Veterinary Practice Partners?
Animal Care Hospital of Walnut Creek is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What To Expect
As you join our team, expect to be supported in your work and home life with:
Schedule: 9:00am-8:00pm varying days from Monday through Sunday. One weekend day weekly is mandatory
Key Responsibilities:
What To Expect
As you join our team, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
Schedule: 9:00am-8:00pm varying days from Monday through Sunday. One weekend day weekly is mandatory
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
Salary : $17 - $20
