What are the responsibilities and job description for the Veterinary Client Care Coordinator position at Veterinary Surgery Specialists?
Job Description
Job Description
Salary : $15 -$16 per hour
Full-Time Veterinary Client Care Coordinator
Job Summary :
We are looking for a friendly and organized Veterinary Client Care Coordinator to join our team! This customer service-focused position is essential in ensuring our clients and their pets have a positive experience starting the moment they contact our clinic.
This position requires empathy and strong communication skills and is a detail-oriented and customer-focused individual who is passionate about animals and committed to delivering outstanding hospitality and service. If you have excellent communication skills, a passion for animals, and thrive in a fast-paced environment, we want to meet you!
Customer Service Responsibilities :
- Greet and welcome clients, both in person and over the phone, with a friendly and professional demeanor.
- Provide accurate and detailed information to clients regarding surgery services, appointment scheduling, in-person consultations, rechecks, procedures, and pricing.
- Schedule appointments, surgeries, and follow-up visits, ensuring efficient coordination with veterinary staff and maintaining an organized appointment calendar.
- Collect and record client and patient information accurately, verifying and updating records as necessary.
- Assist clients with completing required forms, waivers, and consent documents.
- Handle incoming and outgoing phone calls, addressing inquiries, scheduling requests, and prescription refills promptly and accurately.
- Address client concerns and resolve issues promptly and satisfactorily, escalating complex matters to management.
- Maintain a clean and organized reception area and building, ensuring a welcoming environment and hospitality for clients and their pets are met.
- Coordinate and process payments, including invoicing, insurance claims, and cash handling, while adhering to hospital policies and procedures.
- Collaborate with veterinary staff to ensure seamless communication and coordination between clinics, ensuring accurate and timely transfer of patient information.
- Support veterinary technicians and assistants by assisting with patient check-ins, handling paperwork, and facilitating smooth patient flow.
- Maintain knowledge of hospital services, policies, and procedures to provide accurate and up-to-date information to clients.
- Stay informed about pet care and veterinary best practices to offer knowledgeable guidance and resources to clients.
- Contribute to continuously improving customer service processes, suggesting and implementing ideas to enhance client satisfaction and efficiency.
Office Responsibilities :
Schedule :
8am-6pm, Monday - Thursday
No nights, weekends, nor holidays
Qualifications :
VSS will be an ideal workplace if you are searching for a rewarding career working alongside competent and committed veterinarians and technicians. We place the highest priority on providing top-notch patient care, and we offer the following benefits to our full-time employees after a 90-day training period :
Additionally, VSS offers an excellent environment for professional growth, providing opportunities to expand one's understanding of advanced medical concepts and acquire clinically relevant skills.
Salary : $15 - $16
