What are the responsibilities and job description for the Data Analyst position at Veterinary United?
OUR TEAM IS LOOKING FOR A DATA ANALYST!
Position Overview: The Data Analyst’s primary role is to provide support to the teams in our many veterinary hospital locations and our headquarters (VU Hub). Veterinary United has more than 500 team members and 25 Locations encompassing: Veterinary Hospitals, Boarding Centers, and our VU Hub. They will work directly with the Senior Director of Analytics and other Analytics team members to support our growing medical, operational, and analytical initiatives in a high-volume ticket environment.
Hours: Full-time position, Monday through Friday, with occasional Weekend On-Call Coverage.
Environment: This is an in-office role, with occasional travel to external veterinary medical sites to conduct any support when necessary.
Our Data Analyst Team Member will:
- Support organizational decisions and measure impact with analyses and collaboration within Analytics and interdepartmentally
- Model and forecast financial and operational performance
- Utilize statistical methods to identify trends, correlations, and anomalies in data
- Provide actionable insights to improve quality of patient care; operational efficiency; and organizational, financial, and team health
- Effectively impart complex and/or technical knowledge, including analytical rationale, to stakeholders
- Lead projects associated with analytical insights and findings
- Coach leaders regarding data hygiene and analysis
- Identify, measure, and track key performance indicators (KPIs) and develop reporting frameworks
- Implement novel data querying techniques
- Query, clean, and analyze data
- Create, improve, and implement standard operating procedures (SOPs), especially those regarding querying and analysis
- Create recurring and ad hoc analysis and reports to support the organization
- Assist with ad hoc data requests and special projects as required
- Troubleshoot any issues in the analytical process from querying to conclusions
- Collaborate with Team Members in the Analytics department and Organization to implement Analytics initiatives and solutions
- Recommend improvements, especially those related to operational efficiency and financial performance
- Navigate various practice management software platforms to query data and resolve issues
- Understand complex data definitions to ensure data harmony in analyses
- Record logs of work done and the resolution into support ticketing system
- Perform remote and in-person diagnostics to our satellite veterinary offices
- Assist with transaction auditing
- Travel to our multiple in-state veterinary hospitals occasionally
- Perform other job-related duties as assigned
Qualifications:
- Have a Valid Michigan Driver’s License
- Bachelor's Degree in related field (e.g., Computer Science, Data Science, Data Mining, Economics, Mathematics, Statistics) , or Commensurate Experience
- Experience evaluating and improving processes in veterinary medicine
- At least 3 years of Analytics or Business Intelligence experience with the ability to work independently
- Proficiency in common data querying and analysis tools (e.g., Microsoft Access, Microsoft Excel [including add-ins], Minitab, SPSS, SQL, R, Python)
- Proficiency in data visualization tools (e.g., PowerBI, Tableau, Looker)
- Strong problem-solving skills related to querying, analysis, and modeling
- Experience in descriptive (e.g., optimization, matrices, correlation) and inferential (regression, ANOVA) quantitative analysis
- Knowledge and Experience with veterinary practice management software platforms (PIMS)
- Experience with Microsoft Office Suite
- Comfort and Familiarity with Automation Systems and/or Automation Implementation
- Ability to adapt to, and learn, new software systems quickly on the job
- Excellent communication skills, able to explain technical concepts to non-technical users
- Excellent customer service orientation and a proactive approach to support
Advanced Certifications (Preferred):
- MOS (Microsoft Office Specialist - Excel) Expert, Google BI Certificate, Google Data Analytics Professional, Certified Analytics Professional (CAP), Graduate Certificate in Business or Data Analytics, or similar
The Perks:
- Your skills and dedication are valued here. Get compensated for your contributions.
Paid Time Off
- Generous PTO, allowing you to pursue your passions and recharge.
Health, Dental, Vision, and Pet Wellness Plans Available
- Choose from various healthcare options tailored to your needs, prioritizing your health and wellness, as well as your pet’s.
Planet Fitness Membership:
- Stay fit and energized with a complimentary membership, supporting your fitness goals.
401(k) with Matching
- Secure your future with our matching 401(k) program.
Fun and Upbeat Culture
- Join our vibrant team where positivity thrives, making work not just productive but also enjoyable.
Make a Difference
- Join a team dedicated to making a positive impact, whether it's for two-legged or four-legged friends.
About Veterinary United
Our goal at Veterinary United is to live by the following three words.... Inspire, Empower, and Lead!
Veterinary United is a growing network of hospitals of more than 20 sites in Michigan, that focus on high quality patient care and client satisfaction within a culture of team empowerment. Being in a career within the Veterinary field can be rewarding! We have a strong leadership team here to support you along your path of growth and development. Smart, self-motivated, positive people will LOVE our environment. Our organization is a great place to learn from some of the best in the field. We love optimistic attitudes, people who drive with passion, motivated thinkers, and pet and people-focused individuals. Your future awaits.
