What are the responsibilities and job description for the Lead Veterinary Receptionist position at Veterinary United?
Advance Your Career in Veterinary Medicine as a Lead Client Ambassador at Veterinary United!
Are you passionate about animals and skilled at creating exceptional client experiences? Step into a leadership role at Veterinary United, where our dedicated team of animal wellness advocates is transforming veterinary care. As a Lead Client Ambassador, you’ll play a key role in fostering a positive, supportive environment while leading the front desk operations and mentoring your team to success.
Be a Pawsitive Influence!
The ideal candidate is pet- and people-friendly, energetic, and eager to lead a team in creating the best experience for every pet and their owner. As the face of the clinic, you’ll set the standard for exceptional customer service while guiding your team to thrive in a fast-paced and compassionate environment.
Role Overview: Lead Client Ambassador
In this role, you’ll oversee and support the hospital’s daily front desk operations, ensuring an efficient and inviting experience for clients and patients. You will:
- Lead by Example: Provide guidance and mentorship to front desk staff, fostering teamwork and a positive culture.
- Warmly Welcome Clients: Greet clients and pets with professionalism and empathy.
- Coordinate Operations: Manage appointment schedules, handle client communications, and maintain accurate medical records.
- Oversee Financial Transactions: Process payments, invoices, and other monetary transactions accurately.
- Streamline Processes: Monitor workflows to optimize efficiency and improve the client experience.
- Support Cross-Functional Teams: Collaborate with kennel, boarding, and medical teams to ensure smooth hospital operations.
- Maintain a Welcoming Environment: Oversee cleanliness and organization of the reception area, ensuring it reflects Veterinary United’s high standards.
Qualifications
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Experience:
- High School Diploma or GED required.
- 2 years of customer service or veterinary reception experience.
- Previous leadership or supervisory experience preferred.
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Skills & Physical Requirements:
- Strong interpersonal and communication skills to inspire and guide the team.
- Ability to lift up to 50 lbs. without restriction.
- Comfortable working around animals, including those that may be anxious or aggressive.
- Stamina to work in a dynamic, high-energy environment, including standing, sitting, bending, and kneeling as needed.
Why Join Veterinary United?
At Veterinary United, we believe in building a “Hive to Thrive”—a collaborative, growth-focused culture where every team member’s contributions make a difference. As a Lead Client Ambassador, you’ll have the opportunity to:
- Grow Your Career: Take advantage of professional development opportunities and leadership training.
- Enjoy Competitive Benefits: Receive competitive pay, paid time off, health insurance, and a 401k with company match.
- Make an Impact: Lead a team that makes a meaningful difference for pets, their families, and the community.
Ready to Lead with Heart?
If you’re excited to step into a leadership role and be part of a team that’s revolutionizing veterinary care, we want to hear from you! Apply today and help us create a brighter future for veterinary medicine at Veterinary United.
