Veterinary Call Center Representative

Job Title- Veterinary Call Center Client Ambassador
Location- On- site, Chesterfield MI
Company- Veterinary United

About Us:
At Veterinary United, we’re a family-owned veterinary practice group with 24 clinics across Michigan, dedicated to providing high-quality medicine and exceptional client service. Our mission is to Inspire, Empower, Lead, Evolve, and Believe in our teams and the pets they care for. We're excited to welcome compassionate and driven individuals to join our growing family!

Position Overview:
Are you someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for helping others? Our Veterinary Call Center Client Ambassador role is perfect for individuals who excel in a fast- paced environment, enjoy solving situations, love engaging with people, and have a knack for quick thinking. Based at our Chesterfield, MI, location, you’ll handle extremely high-volume phone traffic with poise while efficiently coordinating calls and appointments across multiple clinic locations. Knowledge of the local area, attention to detail, and a passion for community engagement are key to success in this role.

Key Responsibilities:

• Handle extremely high-volume phone traffic while maintaining a positive and professional demeanor.
• Efficiently direct calls and schedule appointments across Veterinary United’s clinics.
• Use your knowledge of the local area to seamlessly guide clients to the appropriate clinic.
• Provide accurate information about services, clinic locations, and availability.
• Think on your feet to solve problems and prioritize tasks effectively.
• Input client and pet details accurately into our system.
• Serve as a resource for clients, ensuring every interaction is handled with empathy and care.
• Support clinic operations with additional administrative tasks as needed.

Position Goals:

The primary goal of this role will be to nurture the client experience by getting them the exact information and service they need! Our Veterinary Call Center Client Ambassadors will be a key part with matching the client to our passionate Doctors!

Qualifications:

• High school diploma or equivalent required.
• Demonstrates high- level reception and/or Veterinary Assistant or Licensed Veterinary Technician knowledge
• Strategic thinker, know how to schedule appointments based on geography, time, medical needs, etc.
• Previous experience in a fast-paced customer service or call center role required.
• Strong communication skills with a natural ability to connect with people.
• Proven ability to multitask and stay organized in a busy environment.
• Familiarity with metro Detroit, Lansing, and surrounding areas is highly advantageous.
• Quick problem-solving skills and adaptability to shifting priorities.
• Proficiency with computers and the ability to quickly learn new systems.
• A genuine passion for helping the community and supporting pet owners.
• Prior call center or front- desk experience.
• Experience in vet med or human healthcare preferred.

What We Offer:

• Competitive compensation.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holiday pay.
• Generous employee discounts on services, goods, and wellness plans.
• Opportunities for growth and development within Veterinary United.
• A supportive and collaborative team culture.

Veterinary United is an equal-opportunity employer and values diversity in our team.