What are the responsibilities and job description for the Virtual Veterinary Care Coordinator, RVT (remote - in California) position at Veterinary Urgent Care of the Desert?
Job Description
Job Description
Salary : $23 / hr
About us :
We are a team of enthusiastic veterinary professionals with a vision to bridge the gap between general practice and emergency medicine. We understand and respect the importance of the primary care veterinarian-client-patient-relationship. Our goal is to help maintain that bond by acting as a resource when primary care is not available. We strive to consistently provide an exceptional, compassionate and convenient healthcare experience that we would want for ourselves and our loved ones.
We aim to foster a work environment that is supportive, collaborative, and fun. Our goal is to create a whole-team approach to healthcare, where every team member is invested in each of their cases. We are committed to maintaining a just culture where accountability and growth are top priorities. We want to empower a team of smart, creative people to provide exceptional care.
About the role :
Veterinary Urgent Care of the Desert is a brand new, state of the art facility located in Palm Desert, California. We are looking for passionate, talented Virtual Veterinary Care Coordinators (RVT required) to join our team. The Virtual Care Coordinator role is a unique remote client service position. This role is essential to the success of the practice, as the Virtual Care Coordinator is the first point of contact for many clients. The VCC performs a wide range of duties, but primarily focuses on assisting clients with various matters over the phone and electronically. This is an excellent opportunity for a computer-savvy Registered Veterinary Technician who is looking for a remote position.
Requirements :
- RVT license and minimum of 2 years working in veterinary medicine
- Knowledge of veterinary medicine, including terminology and appropriate phone triage
- Experience with ezyVet Practice Management Software
- Excellent understanding of technology and software; computer-savvy
- Consistently displays a professional demeanor and accountability
- Communicates in a calm, clear, respectful and concise manner (with clients, team members and anyone else who contacts VUC)
- Has a friendly disposition and a desire to help others. Provides a high level of care to each client
- Strong attention to detail and follow-through
- Ability to think independently and problem solve. Understands that each situation is unique and there is no one size fits all solution to certain issues; uses good judgment to find proper solutions for each situation
- High emotional intelligence, empathy and maturity
- Performs well in a team-oriented work environment
- Displays excellent time management skills
- Excellent problem solving skills and a positive attitude
- Ability to maintain composure in high-stress situations
- Reliable internet connection and a quiet, professional working environment
Essential Job Functions :
remote work
Salary : $23
