What are the responsibilities and job description for the Veterinary Assistant position at VetEvolve VA LLC?
Hollymead Veterinary Hospital is a general practice and urgent care hospital located in Charlottesville, VA. We are seeking a veterinary assistant to join our team of highly skilled and compassionate individuals.
At Hollymead Veterinary Hospital, we believe veterinary assistants play a vital part in providing high quality care to our patients. Our team strives to demonstrate best practices for patient care and medical quality standards; work cohesively with all departments and possess a teamwork and client-focused attitude.
Our core values are compassion, collaboration, respect and support. We promote a learning environment and understand the importance of work-life balance.
We offer a competitive compensation and benefits package including :
Health / dental / vision
Short-term and long-term disability
401k
Flexible schedule
Paid time off
Hospital-funded CE opportunities
Employee assistance program, and mental health resources
Uniform allowance
Generous pet discount program
Responsibilities include but aren't limited to :
Patient Care
Handle and restrain patients appropriately to minimize stress while ensuring safety of the pet and team members; understand general animal behavior and recognize the signs of fear, aggression and stress
Assist LVTs with nursing care to hospitalized patients; document treatments; make certain the pet is in a comfortable and clean housing area with access to fresh water
Able to use in-house lab equipment; collect and prepare samples for reference lab
Assist with technician appointments; document medical services provided; record current weight and vitals
Dispense medications per veterinarian's instructions
Demonstrate compassion and patience when handling pets
Assist veterinarians in exam rooms
Client Services
Provide client education materials and answer questions in a professional, compassionate and respectful manner
Ensure client concerns or questions are addressed in a timely manner; fill prescription refills (approval must be obtained from LVT or veterinarian first)
Go over estimates and treatment plans with owners professionally and using proper veterinary terminology; answer any questions or defer to a LVT or veterinarian
Document all client communication with sufficient details; utilizing proper grammar, spelling and veterinary terminology
Prepare paperwork for referral hospitals or consultations
Obtain an accurate and relevant history from clients in a timely manner
Discharge exam room patients; going over instructions with owners thoroughly and providing print materials when needed
Demonstrating patience and compassion during client interactions
Enter all charges and inform the front desk when client can be checked out; help process payments when needed
General
Ensure hospital areas such as exam rooms and treatment room are clean, organized and free of safety hazards; clean up pet accidents or fluids immediately; bring any safety concerns to the practice manager's attention immediately
Complete tasks on the daily, weekly and monthly checklists; keep exam rooms and treatment areas stocked with necessary supplies
Properly use and maintain medical equipment; troubleshoot when needed
Adhere to core values, medical protocols, and operational policies
Continuing Education
Complete training videos or in-person sessions, skills assessments, lunch and learns, and other modules to gain comprehensive knowledge of veterinary field, patient care, and client services as it pertains to current role
Work with lead LVT and management to set individualized goals to expand skills and knowledge
Requirements
Strong written and oral communication skills
Able to remain calm in stressful situations
Able to sit and / or stand for extended periods of time (shifts range from 9-12 hours)
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
