What are the responsibilities and job description for the Client Service Representative 2 position at VetEvolve?
Description
Client Service Representative - Veterinary Medicine -Arnold Veterinary Hospital
Do you love animals? Do you have a passion for healthcare? Are you looking for a job with growth opportunities? Then AVH is the right place for you!
We are looking for a Client Service Representative to join our team full-time!
Position Summary
Arnold Veterinary Hospital is looking to hire a Client Service Coordinator to join our team. This is a full-time position. Compensation for this role is a $16-$20/hour based on experience with opportunities for overtime. Generous benefits package for full-time employees including health insurance (single and family), 401k, supplemental insurance, paid time off, scrub allowance, pet discount, and more (see below).
Responsibilities and duties:
- Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- And other duties as assigned
Requirements
- Minimum of 2 years of experience in Veterinary Field is required
- Experience with Cornerstone a PLUS
- Ability to work at least 1 weekend day and nights
- Excellent Communication and Multi-tasking skills are needed for our busy hospital
- Displays the highest degree of professionalism at all times with customers and co-workers
- Demonstrate proficiency in computer skills
- Must be organized and detail-oriented to ensure efficiency and accuracy in all transactions
- Capable of staying calm and exercising sound judgement in challenging situations
- Present a neat, well-groomed appearance
- High School Diploma or GED equivalent
- Ability to lift and or carry up to 50 lbs. frequently
- Ability to walk, stand, and bend for sustained periods
- Ability to use hand and arms to handle and position animals, materials, equipment
Generous Benefits Package for Full-Time Employees:
- Scrub Allowance: Eligible on 1st day
- Paid Holidays: 6 Paid Holidays (eligible after 90 days)
- Paid Time Off: 40 hours first year (accrued)
- Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
- Supplemental Insurance:(e.g. life insurance, critical illness, etc.): 1st of the month after 60 days of employment
- 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained
- Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount
If you are ready to join a dedicated team that is making a positive impact in the community, we want to hear from you! Together, let's make every visit to our practice a positive and memorable experience for our clients and their beloved pets! Apply today.
Salary : $16 - $20
