What are the responsibilities and job description for the Client Service Representative/Reception position at VetEvolve?
Description
Are you a Customer Care Professional or Receptionist who loves an urban setting?
Do you live near Arlington, Alexandria, Falls Church, & Bailey’s Crossroad? If you do, you understand this area is this melting pot of urban diversity and cultural flare. Our animal hospital is uniquely situated; we are a hidden treasure tucked away in a little Mediterranean emporium. We are not easy to find, but once you do discover us, you’ll step into a bright and open veterinary hospital with a welcoming atmosphere.
Our Team
We take immense pride in the team we have built. Our team is thriving, educated, fun, and easygoing. We maintain and honor our positive culture.
Our core values, Serve, Evolve, and Trust, are central to everything we do. While hiring, we will be looking for candidates who embody these values and want to work with like-minded veterinary professionals.
At Fairfax Animal Hospital (FAH), we believe that happier employees lead to happier pets. Whether you’re an experienced CSR, a Veterinary Assistant, or a Veterinarian, FAH is the place to be for a truly rewarding and fulfilling career.
With people-focused leadership and a commitment to providing work-life balance, careers at FAH are designed to help you grow your knowledge, reward your performance, and empower you to support the best outcomes for our clients and patients.
Requirements
What Will You Do?
- Greet pet parents and their four-legged fur babies and ensure a smooth check-in and check-out experience
- Provide a high level of hospitality for our pet parents
- Champion teamwork amongst the support staff
- Call our clients to remind them of lapsed patient care
- Call clients to check in aftercare received
- Manage the appointment schedule
- Manage incoming calls, emails, and texts from clients and vet practices
- Keep our reception area clean and well-stocked
- Answer client questions and provide information and education as needed
You Have:
- A love of animals and passion for the animal-human bond
- At least 1 year of experience in customer service, hospitality, or client-facing receptionist positions
- Experience in the veterinary industry is helpful but not required
- Excellent written and verbal communication skills
- High attention to detail and ability to multitask with accuracy and efficiency
- Comfort level typing and utilizing multiple computer systems
