Client Service Representative/Reception

Description

Join Our Team as a Full-time Client Service Representative at Chadwell Animal Hospital!

Are you an outgoing, compassionate communicator who thrives in a fast-paced environment? Do you have a passion for animals and people, and love making every experience exceptional? Chadwell Animal Hospital located at 3004 Emmorton Rd in Abingdon, MD is looking for a full-time Client Service Representative to join our team! If you have veterinary experience and an upbeat, customer-focused attitude, this is the perfect opportunity for you to make a difference in the lives of pets and their owners.

Why Work with Us?

• Chadwell is a 7 DVM, well established practice specializing in dog, cat and exotic animal medicine along with triaging and treating injured wildlife.
• We work directly with various rescues of a variety of species along with numerous wildlife sanctuaries so no two days are the same, it is always an adventure.
• Work alongside a team of 40 dedicated professionals committed to providing an incredible work environment where each day brings new opportunities to grow, learn, and connect with people and pets alike.
• Be part of a community that values compassion, integrity, and excellence in everything we do.
• Opportunity to grow and advance in the veterinary field.

What You’ll Be Doing:

As our Client Service Representative, you’ll be the heart of our hospital, creating a warm and welcoming environment for both our clients and patients. Your role will be key in ensuring smooth operations and delivering outstanding customer service. You'll handle a variety of tasks, including but not limited to:

• Answering phones in a call room assisting clients with inquiries.
• Scheduling appointments and managing client appointments efficiently.
• Educating clients about our services and treatments, ensuring they have all the information they need to make informed decisions.
• Managing client communication via email and other communication platforms by ensuring follow-ups and updates are delivered in a timely manner.
• Checking clients in and out for their appointments, which includes handling financial transactions and accurately processing payments.
• Light nightly cleaning

Requirements

Job Requirements:

• Veterinary hospital experience is preferred (2 years).
• Customer service experience (2 years preferred).
• High school diploma or equivalent
• Communicate and cooperate within a team setting.
• Ability to walk, stand, and bend frequently. 

Schedule:

• Monday through Friday, with both day and evening hours.
• Every other Saturday.

Compensation:

•  Pay Range : based on experience stating at $16 per hour
• Possibility of overtime paid at time and a half

Generous Benefits Package for Full-Time Employees:

• Scrub Allowance: Eligible on 1st day
• Paid Holidays: 6 Paid Holidays (Eligible on 1st day)
• Paid Time Off: 40 hours first year (accrued)
• Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
• Supplemental Insurance:(e.g. life insurance, critical illness, etc.) 1st of the month after 60 days of employment
• 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained
• Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount

Part-Time Benefits Package:

• Scrub Allowance: Eligible on 1st day
• Maryland Safe/Sick Leave: 1 hour for every 30 hours that an employee works up to a maximum of 40 hours
• 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained
• Health Insurance: (medical, dental, vision): Single and Family, will be notified of eligibility once and if the employee meets ACA guidelines based on hours worked
• Other Benefits: Continuing Education, Training Opportunities, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount

Salary : $16