What are the responsibilities and job description for the Regional Manager position at VetEvolve?
Position Overview
The Regional Manager will play a key leadership role in overseeing and supporting a portfolio of veterinary hospitals within an assigned region. This individual will act as the primary liaison between VetEvolve’s corporate team and the local hospital teams, ensuring alignment with the company’s strategic objectives while supporting operational excellence, financial performance, and exceptional patient and client care.
Key Responsibilities
Operational Leadership:
• Serve as a trusted advisor to Practice Managers and Medical Directors, providing guidance on day-to-day operations, resource optimization, and problem-solving.
• Implement and monitor operational policies and procedures to ensure consistency across locations while respecting each hospital’s unique identity.
• Conduct regular site visits to build relationships, assess hospital operations, and identify areas for improvement.
Financial Oversight:
• Review financial performance for each hospital, analyzing key performance indicators (KPIs) to identify trends, opportunities, and challenges.
• Develop and execute action plans to achieve revenue, profitability, and efficiency targets.
• Collaborate with hospital leaders to plan and implement expense control programs, optimizing resources without compromising quality of care.
• Work with hospital teams to identify and execute revenue-driving activities, such as service line enhancements, client retention initiatives, and local marketing strategies.
Team Development:
• Coach and mentor Practice Managers and other hospital leaders, fostering a culture of accountability, engagement, and professional growth.
• Collaborate with the HR team to identify staffing needs, support recruitment efforts, and address employee relations matters.
• Facilitate training and development programs to ensure hospital teams are equipped to deliver exceptional patient care and client experiences.
Strategic Alignment:
• Work closely with the VetEvolve corporate team to align regional and hospital-level goals with company-wide objectives.
• Drive the implementation of corporate initiatives, including technology rollouts, marketing campaigns, and operational enhancements.
• Represent VetEvolve’s mission, values, and culture in all interactions with hospital teams, clients, and other stakeholders.
Compliance and Quality Assurance:
• Ensure all hospitals adhere to industry regulations, company policies, and best practices in veterinary medicine.
• Promote a safe, clean, and compliant environment for staff, patients, and clients.
Qualifications:
- 8 years in multi-site management, ideally in the veterinary, healthcare, or service industries. Previous experience working with consolidators or private equity-backed companies is a plus.
- Bachelor’s degree in business administration, healthcare management, or a related field or equivalent experience
- Strong leadership, coaching, and communication skills.
- Proven ability to analyze and improve financial and operational performance.
- Experience with expense control and revenue-driving initiatives.
- Comfort with travel and a remote work environment.
- Exceptional problem-solving and conflict-resolution abilities.
- Ability to build rapport and maintain positive relationships with diverse teams.
