Business Operations Manager II - Englewood, CO

Job Description

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

The Business Operations Manager will manage a Dish TV Agent Application Team within the larger CXO organization. This team plays a key role in ensuring that Customer Experience Operations (CXO) agents have the proper tools to be successful in their jobs, and that customers are highly satisfied in their experience interacting with DISH. This team focuses on the defining and maintaining business requirements based on the larger business initiatives and agent needs, while providing an intuitive and seamless application user experience. Collaborating closely with multiple business and IT stakeholders throughout project lifecycles, from initial concept to production delivery, the team supports the launch of new initiatives while aligning agent tools with DISH's business direction. You will manage a team of analysts and be responsible for their production and professional development.

Key Responsibilities :

Managing and mentoring team members, guiding their day-to-day activities, providing guidance and assistance as needed, and helping to develop their skills and knowledge

Able to challenge stakeholders, identify flaws in arguments, ask pertinent questions to determine and influence the best course of action, and able to coach these behaviors

Develop expertise around products to provide Core SME support across Dish TV and OnTech

Engages our business and IT partners to ensure alignment and timing of all functionality being developed

Proactively identify and surface opportunities to improve applications, operations, communication, processes, etc

Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic, able to succeed in a fast-paced, high-intensity entrepreneurial-like business environment

Design, prioritize, and execute projects that drive CXO and DISH strategic objectives and building relationships across departments to do so

Comfortable interacting with all levels of business people. Proactive with a 'can do' attitude and is comfortable prioritizing and balancing workloads

Knows when to check in with management

Additional Qualifications / Responsibilities

Skills, Experience and Requirements

Education and Experience :

A bachelor's degree and 3 years of relevant or equivalent experience

Skills and Qualifications :

Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has a broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans

Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; and can comfortably handle risk and uncertainty

Strong interpersonal skills, with proven success working cross-functionally across the enterprise to devise mutually acceptable solutions

Excellent written and verbal communication skills, including ability to write succinct updates for and present to Senior Leadership

Open to occasional travel to CXO sites

Management experience : mentoring, setting team vision, hiring direct reports, prioritizing work preferred

Visa sponsorship not available for this role

Salary Ranges

Compensation : $83,950.00 / Year - $119,900.00 / Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan

Salary : $83,950 - $119,900