What are the responsibilities and job description for the Customer Relationship Manager - Dallas, TX position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries, we are committed to excellence and growth.
Join our team as a Customer Relationship Manager at DHL Group! In this pivotal role, you will support the development and administration of customer service plans and programs aimed at delivering best-in-class services to our customers. Your efforts will enhance customer satisfaction in alignment with our business strategy, objectives, and Group guidelines.
Key Responsibilities
Support the administration of customer service plans and programs.
Contribute to customer service initiatives and activities to provide superior services and enhance customer satisfaction.
Implement day-to-day customer service processes and procedures in accordance with standard global/regional practices to maximize effectiveness.
Document and collate costs of initiatives to support prioritization of spending and resource allocation.
Handle customer inquiries, orders, service needs, and complaints, responding effectively or directing them to sales representatives or technical/service areas as needed.
Maintain a detailed and current knowledge of the company's products and services.
Analyze and communicate customer service needs to service and technical departments.
Support the development and administration of customer service processes and systems.
Build and nurture relationships with allocated customers.
Provide functional guidance, advice, or training to less experienced team members.
Auto req ID
442403BR
Minimum Education Required
Bachelors
Job_Category
Management
Additional Qualifications/Responsibilities
Skills / Requirements:
2 years of experience in a customer relationship role.
BA/BS degree preferred.
Demonstrated leadership ability, including driving KPIs and employee engagement.
Strong business acumen and commercial drive.
Exceptional communication skills (verbal, written, presentations).
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Pay Range: $79,777.50 - $106,370.00 (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
City*
Dallas
State*
Texas
Job Code
Operations_ Specialist
Affiliate Sponsor
DHL
Salary Range
$75,000-$100,000
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries, we are committed to excellence and growth.
Join our team as a Customer Relationship Manager at DHL Group! In this pivotal role, you will support the development and administration of customer service plans and programs aimed at delivering best-in-class services to our customers. Your efforts will enhance customer satisfaction in alignment with our business strategy, objectives, and Group guidelines.
Key Responsibilities
Support the administration of customer service plans and programs.
Contribute to customer service initiatives and activities to provide superior services and enhance customer satisfaction.
Implement day-to-day customer service processes and procedures in accordance with standard global/regional practices to maximize effectiveness.
Document and collate costs of initiatives to support prioritization of spending and resource allocation.
Handle customer inquiries, orders, service needs, and complaints, responding effectively or directing them to sales representatives or technical/service areas as needed.
Maintain a detailed and current knowledge of the company's products and services.
Analyze and communicate customer service needs to service and technical departments.
Support the development and administration of customer service processes and systems.
Build and nurture relationships with allocated customers.
Provide functional guidance, advice, or training to less experienced team members.
Auto req ID
442403BR
Minimum Education Required
Bachelors
Job_Category
Management
Additional Qualifications/Responsibilities
Skills / Requirements:
2 years of experience in a customer relationship role.
BA/BS degree preferred.
Demonstrated leadership ability, including driving KPIs and employee engagement.
Strong business acumen and commercial drive.
Exceptional communication skills (verbal, written, presentations).
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Pay Range: $79,777.50 - $106,370.00 (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
City*
Dallas
State*
Texas
Job Code
Operations_ Specialist
Affiliate Sponsor
DHL
Salary Range
$75,000-$100,000
Salary : $75,000 - $100,000
