What are the responsibilities and job description for the Customer-Service-Analyst - Baton Rouge, LA position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Performs data analysis and reporting in support of delivering the customer service function.
Job Duties/Responsibilities
Prepare reporting and presentation material to support external customer meetings, including commercial and industrial middle market customers, new business development customers and governmental stakeholders.
Management and reporting of customer service data, products & services etc. in a CRM program.
Maintain/Improve overall Customer Service reporting, perform other extensive reporting and tracking as needed.
Manage and support the group with appropriate research, data analysis related needs, metrics and reporting, strategic and business intelligence.
Support the development of departmental business plan(s), growth measurements and reporting.
Support CSM’s, NBD PM’s, Vice President of Customer Service and Lead Team.
Recognizes data inconsistencies and irregularities and reports issues.
Interface extensively with other internal organizations, including operations, billing/customer accounting, EBC, ICO etc. to gather and analyze information.
Identify and develop creative solutions to improve the efficiency of workgroup processes and identify data inconsistencies/irregularities to improve outcomes.
Auto req ID
435293BR
Minimum Education Required
High School/GED
Job_Category
Analyst
Additional Qualifications/Responsibilities
MINIMUM REQUIREMENTS
Minimum Education Required Of The Position
Bachelor's Degree in a technical or business related field required or equivalent work experience. Desired: Master's Degree.
Minimum Experience Required Of The Position
Analyst I: 0-2 years of professional experience.
Analyst II: 2-4 years of professional experience.
Analyst III: 4 - 6 years of professional experience.
Analyst Sr: 6 years of professional experience.
Desired Qualifications
Familiarity with electric utilities.
Self-motivated; ability to be a team leader on projects.
Strong team player/team-oriented.
Positive, proactive mindset with a strong results orientation.
Ability to handle heavy workload, multiple tasks and prioritize; flexibility needed.
Passionate in achieving success, driven.
Effective public speaking and presentation skills.
Ability to identify roadblocks and obstacles and efficiently remove them to provide ideal support for the team.
Minimum Knowledge, Skills, And Abilities Required Of The Position
Demonstrate a strong level of quantitative skills and comprehensive knowledge of working with Word, Excel, PowerPoint, analysis and data management, CCS, and CRM software (SalesForce) and other business intelligence and analytical tools is highly desirable.
Excellent reporting, analytical and research skills (i.e. customer data, industry and analysis etc.).
Technical knowledge, i.e., computer hardware/software, database, internal web based systems.
Excellent writing skills (plans, reports, presentations, proposals).
Ability to interface with all levels of management and various external customers, state/regional/local organizations.
Strong ability to communicate and interact with a wide-range of people, orally and in writing.
Excellent leadership skills.
Any certificates, licenses, etc., required for the position
None
City*
Baton Rouge
State*
Louisiana
Job Code
Analyst_ _Analyst
Affiliate Sponsor
Entergy
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
- This position will be filled as an Analyst I, II, III, or Senior, based on the candidate’s experience and qualifications.***
Performs data analysis and reporting in support of delivering the customer service function.
Job Duties/Responsibilities
Prepare reporting and presentation material to support external customer meetings, including commercial and industrial middle market customers, new business development customers and governmental stakeholders.
Management and reporting of customer service data, products & services etc. in a CRM program.
Maintain/Improve overall Customer Service reporting, perform other extensive reporting and tracking as needed.
Manage and support the group with appropriate research, data analysis related needs, metrics and reporting, strategic and business intelligence.
Support the development of departmental business plan(s), growth measurements and reporting.
Support CSM’s, NBD PM’s, Vice President of Customer Service and Lead Team.
Recognizes data inconsistencies and irregularities and reports issues.
Interface extensively with other internal organizations, including operations, billing/customer accounting, EBC, ICO etc. to gather and analyze information.
Identify and develop creative solutions to improve the efficiency of workgroup processes and identify data inconsistencies/irregularities to improve outcomes.
Auto req ID
435293BR
Minimum Education Required
High School/GED
Job_Category
Analyst
Additional Qualifications/Responsibilities
MINIMUM REQUIREMENTS
Minimum Education Required Of The Position
Bachelor's Degree in a technical or business related field required or equivalent work experience. Desired: Master's Degree.
Minimum Experience Required Of The Position
Analyst I: 0-2 years of professional experience.
Analyst II: 2-4 years of professional experience.
Analyst III: 4 - 6 years of professional experience.
Analyst Sr: 6 years of professional experience.
Desired Qualifications
Familiarity with electric utilities.
Self-motivated; ability to be a team leader on projects.
Strong team player/team-oriented.
Positive, proactive mindset with a strong results orientation.
Ability to handle heavy workload, multiple tasks and prioritize; flexibility needed.
Passionate in achieving success, driven.
Effective public speaking and presentation skills.
Ability to identify roadblocks and obstacles and efficiently remove them to provide ideal support for the team.
Minimum Knowledge, Skills, And Abilities Required Of The Position
Demonstrate a strong level of quantitative skills and comprehensive knowledge of working with Word, Excel, PowerPoint, analysis and data management, CCS, and CRM software (SalesForce) and other business intelligence and analytical tools is highly desirable.
Excellent reporting, analytical and research skills (i.e. customer data, industry and analysis etc.).
Technical knowledge, i.e., computer hardware/software, database, internal web based systems.
Excellent writing skills (plans, reports, presentations, proposals).
Ability to interface with all levels of management and various external customers, state/regional/local organizations.
Strong ability to communicate and interact with a wide-range of people, orally and in writing.
Excellent leadership skills.
Any certificates, licenses, etc., required for the position
None
City*
Baton Rouge
State*
Louisiana
Job Code
Analyst_ _Analyst
Affiliate Sponsor
Entergy
