Customer Service Assistant - Dayton, OH

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description

Key Responsibilities :

Visitor Reception :

Greet and welcome all visitors, including clients, contractors, suppliers, and job applicants, in a professional and friendly manner.

Direct visitors to the appropriate departments or personnel within the plant.

Ensure visitor safety by following the plant's security protocols, including signing in and issuing visitor badges.

Maintain an updated visitor log for security and company records.

Phone and Email Management :

Answer and direct incoming phone calls to the appropriate departments or staff members.

Take messages for absent or unavailable employees and ensure timely delivery.

Respond to general inquiries via email and direct more specific inquiries to the correct person or department.

Administrative Support :

Provide general administrative support such as filing, organizing, and managing office supplies.

Scan documents from order entry, factory and shipping and ensure their organized and stored.

Provide customer service support.

Help with internal communication between departments and assist with the distribution of documents or messages.

Customer and Supplier Interaction :

Act as the first point of contact for suppliers and customers, providing information or directing them to the appropriate department.

Ensure that all front desk deliveries, shipments, and shipments are logged correctly.

Coordinate with warehouse and logistics teams to ensure smooth processing of goods.

Health and Safety Compliance :

Ensure visitors are informed about safety protocols, including wearing appropriate safety gear (PPE) when required.

Assist with the distribution of safety and visitor information upon entry.

Maintain awareness of the plant's health and safety policies and ensure they are followed by visitors and external personnel.

Facility Management :

Ensure the reception area is clean, organized, and fully stocked with necessary materials (e.g., brochures, forms, office supplies).

Monitor security cameras or check access points to ensure the safety and security of the facility.

Mail and Package Handling :

Receive, sort, and distribute incoming mail and packages.

Coordinate with the appropriate departments to ensure timely delivery of items to recipients within the plant.

Prepare outgoing mail and packages for dispatch as needed.

Support for Management :

Provide administrative assistance to management or other departments as needed.

Help with the preparation of reports, presentations, or documents for internal meetings.

Additional Qualifications / Responsibilities

Qualifications :

High school diploma or equivalent (post-secondary education or relevant certifications are a plus).

Previous experience in a receptionist or administrative support role, preferably in a manufacturing or industrial setting.

Knowledge of office management and basic administrative procedures.

Proficiency with office equipment (e.g., phone systems, fax machines, scanners) and Microsoft Office (Word, Excel, Outlook).

Familiarity with security protocols and visitor management systems is an advantage.

Excellent communication and interpersonal skills to engage with a diverse range of individuals.

Strong organizational skills and attention to detail.

Ability to multitask and prioritize in a busy, fast-paced environment.

Personal Attributes :

Friendly, professional, and approachable demeanor.

Strong customer service orientation and a problem-solving attitude.

High level of discretion and confidentiality when handling sensitive information.

Ability to work independently as well as part of a team.

Flexible and adaptable in a dynamic work environment.

Working Conditions :

Full-time position with standard working hours (Monday to Friday, 8 : 00 AM - 5 : 00 PM; or as per plant's schedule).

Reception desk is typically located in the plant's front office area, which may involve some exposure to the manufacturing environment.

Some occasional overtime may be required depending on plant schedules and visitor traffic.