What are the responsibilities and job description for the Customer Service Representative L1-2 Gas Svs. - New York, NY position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Minimum Salary
24.78
Maximum Salary
24.78
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This position offers opportunity for professional growth and advancement. Full-time training will be provided. Only applicants that are proficient in English will be considered.
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Core Responsibilities
Required to work Full-Time as a Customer Service Representative.
Ability to work a hybrid remote work schedule based on company's need.
Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems.
Proactively make calls to customers and schedule appointments for SLI and NGD using various systems.
Receive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issue.
Perform a high volume of administrative work pertaining to job records.
Route SLI work to area Planners and Supervisors using various systems.
Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection / installations, etc) on the work completed using various systems.
Utilize various internal and external systems to reconcile any discrepancies regarding records.
Research and resolve billing issues related to fines for failure to complete inspections.
Additional Qualifications / Responsibilities
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Required Education / Experience
High School Diploma / GED
Relevant Work Experience
Competency in Microsoft Excel, Word, and Outlook Required. Required
Well organized, detail oriented and flexible to handle multiple assignments. Required
Demonstrate a high level of accuracy, even under pressure. Required
Excellent interpersonal and telephone skills. Required
Demonstrate good customer service skills Required
Must be proficient in English. Required
Licenses And Certfications
Driver's License DL Requireduired Required
Physical Demands
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Additional Physical Demands
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
All applicants must pass all required placement exams.
Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
Salary : $25
