Customer Service Representative - Salt Lake City, UT

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Description

Customer support role focused on gaining experience within a less complex environment (i.e., fewer SKUs, smaller customers, limited mill set) in taking orders in the selling tool and SAP. Interacts daily with sales and / or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and / or supports a larger sales team in a specific Wood Products business and acts as a single point of contact to assigned customers / sellers. Expected to grow in knowledge and expertise in areas such as system improvements, customer product needs, and manufacturing impacts.

Accountabilities :

Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools / SAP effectively.

Acts as point of contact for customers, takes ownership of interactions. Addresses order status and product information inquiries from customers via phone and email. Troubleshoots basic customer issues, escalates situations as needed; learns from order errors or mistakes. Learns to accurately submit information for new customer requests through SAP transaction (MDG).

Develops knowledge of customers, company procedures, products, and services to gain competency in these areas. Works closely with specific customer base to build rapport and understand their business.

Collaborates to build strong relationships with peers, coworkers, internal / external customers, and broader team members and resources.

Find out more about Weyerhaeuser at www.weyerhaeuser.com and learn our Story here : https : / / youtu.be / c2R_lQ7wo0A

Qualifications

Demonstrated effective communication skills including written and verbal (face to face and over the phone)

Proven ability to work in Office, Excel, Word, and Web-based programs with technical proficiency to learn and effectively use customer services tools / enterprise systems (i.e., SAP)

Demonstrated interest and willingness to gain basic knowledge of products, pricing and customers

Demonstrated effective time management skills to remain focused on priorities and organized while working with attention to accuracy and detail

Proven ability to establish and maintain positive working relationships internally and externally and collaborate within a team environment.

Demonstrated problem solving skills

Additional Qualifications / Responsibilities

Education and Experience

Minimum HS Diploma / GED

3 yrs experience in building materials distribution sales

We sustainably manage forests and manufacture products that make the world a better place. We're serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

Compensation : This role is eligible for our annual merit-increase program, and we are targeting a salary range of $48,000 - $72,000 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Salary : $48,000 - $72,000