What are the responsibilities and job description for the Customer Service Representative - Tulsa, OK position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
PRIMARY DUTIES & RESPONSIBILITIES
Contact customers to define the necessary scope of work.
Work closely with credit and compliance to ensure orders are completed.
Provide outstanding customer service.
Work on difficult issues regarding client complaints and other issues.
Work closely with department managers, such as sales, on updating policies and procedures for client services.
Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and Risk Analysis.
Communicate with customers on Contract Review and / or Risk Analysis matters for clarification.
Responsible for ensuring purchase orders received from customers are aligned with quotes and confirm customer eligibility.
Responsible for revising and adjusting quotes.
Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.
Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvement.
Pursue continuous improvement on their own activities and operations.
Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.
Backup to Customer Service Assistant, performing duties such as international sales orders, letters of credit, and creating export documentation with HTS and ECCN codes.
Perform other work-related tasks as assigned.
Additional Qualifications / Responsibilities
EDUCATION & EXPERIENCE QUALIFICATIONS
High School Diploma or GED Equivalent
High educational degree (desirable)
Sales Specialization (desirable)
JOB REQUIREMENTS
Proficient in Microsoft Word, Excel, and Outlook
Excellent Verbal and Written Communication skills
COMPETITIVE BENEFITS : (visit usbenefits.nov.com for more information about our benefits offerings)
401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $139 per pay period (bi-weekly.)
FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical / dental plan and seeing an in-network physician).
FREE Basic Life and AD&D insurance (for full-time employees).
All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
All regular full-time employees receive up to 11 paid holidays per year.
Salary : $139
