Field Service Technician - Boston, MA

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site"

Field Service Technician

The pay range for this position is $62,000 - $70,000 annually

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Apply now for the position of Customer Service Technician, and you will join our Ultrasound Service team based in the greater New Jersey Area, where you will perform service, preventative maintenance, modifications, and installations on medical imaging equipment at customer sites with minimal supervision. The primary Imaging Modality for this specific Job opening is for Ultrasound Equipment. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This is a Customer Service Technician position in New Jersey with regional travel required.

Your Role

• Manage installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard for patient care.
• Work with Regional Service Director to achieve individual goals and targets for the region.
• Ensure all work and equipment adhere to all state and federal regulatory requirements.
• Required to submit any documentation required to remain in compliance with serviceable repairs.
• Maintaining a clean driving record in compliance with company fleet vehicle policies.
  
  

Your Expertise:

• Background maintaining electronic equipment, either in or out of a healthcare environment.
• Having good PC skills (Example: MS Office software like Word, PowerPoint, Excel and Outlook).
• Desire to work with our latest technology and learn about new software and hardware solutions.
• Passion to deliver customer centric solutions to customers.
• Requires someone to work well without supervision, be a self-starter and can independently manager their time/schedule.
• Willingness to travel and flexibility, for both day to day work and required company training
  
  

Required Skills, Education and Experience for this position:

• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Expertise in troubleshooting, diagnosing, and solving complex technical issues.
• Associate degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event.
• Must be able to be compliant with hospital credentialing requirements.
• Wide degree of creativity, leadership, and latitude is expected.
• Ability to complete multiple tasks with minimal direction.
• Ability to work professionally with all levels of hospital organization staff.
• Excellent organizational, time management, written and verbal communication skills.
• Ability to travel >75% of the time.
• High attention to detail.
• Ability to organize and prioritize tasks resulting in consistent productivity.
• Ability to function within and support a team environment and build strong working relationships.
• Dependable, flexible, and punctual.
• Ability to meet accuracy and productivity goals.
• Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making.
• Self-motivated, utilize available resources for self-improvement and development.
• Able to follow directives and accomplish tasks outside of normal duties.
  
  

Auto req ID

440493BR

Minimum Education Required

High School/GED

Job_Category

Technician

City*

Boston

State*

Massachusetts

Job Code

Repair_Technician Repair_Technician

Affiliate Sponsor

Siemens Healthineers