What are the responsibilities and job description for the Fleet Dispatcher - Wixom Fleet, MI position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full time
You enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about!
A day-in-the-life of a Fleet Dispatcher
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.
In this role, you will also have the opportunity to:
Monitor dispatched calls and take action to resolve and correct service or other potential problems
Handle driver / customer escalations in accordance with established procedures
Provide explanations to customers and reports / document service issues
Close service requests using company electronic dispatching system
Accept payment from members / customers, when necessary
Reconcile and resolve rudimentary payment issues and maintain related records and files
Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
Ensure proper maintenance of tow trucks, service vehicles and equipment
Assist coworkers and less-tenured dispatchers, as necessary
Hourly rate starting between $17.74-$19.00/hr. Pay rate will be determined based on experience and may exceed starting rate.
Overtime earning potential at time and a half the hourly wage
Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
$250 Quarterly Perfect Attendance bonus
Fully paid training
Medical, dental and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, rewards and much more
Auto req ID
440825BR
Minimum Education Required
High School/GED
Job_Category
Communications
Additional Qualifications/Responsibilities
We are looking for candidates who:
Education
Have a high school diploma or equivalent (GED)
Experience
Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard
Can perform basic mathematical calculations including addition, subtraction, percentages, etc.
Prior experience managing and resolving customer issues
Preparation of written communications (e.g. responding to customer inquiries)
Have a basic understanding of geography and are able to provide directions
Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills
Past experience working in a fast-paced environment
Preferred Qualifications
Knowledge of policies and procedures (service benefits) relative to emergency road service
Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)
Past experience dispatching calls
Call center environment experience
Work Environment
Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.
Certificates/Security Clearances/Other City*
Wixom Fleet
State*
Michigan
Job Code
Ins Insurance
Affiliate Sponsor
AAA
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full time
You enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about!
A day-in-the-life of a Fleet Dispatcher
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.
In this role, you will also have the opportunity to:
Monitor dispatched calls and take action to resolve and correct service or other potential problems
Handle driver / customer escalations in accordance with established procedures
Provide explanations to customers and reports / document service issues
Close service requests using company electronic dispatching system
Accept payment from members / customers, when necessary
Reconcile and resolve rudimentary payment issues and maintain related records and files
Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
Ensure proper maintenance of tow trucks, service vehicles and equipment
Assist coworkers and less-tenured dispatchers, as necessary
Hourly rate starting between $17.74-$19.00/hr. Pay rate will be determined based on experience and may exceed starting rate.
Overtime earning potential at time and a half the hourly wage
Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
$250 Quarterly Perfect Attendance bonus
Fully paid training
Medical, dental and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, rewards and much more
Auto req ID
440825BR
Minimum Education Required
High School/GED
Job_Category
Communications
Additional Qualifications/Responsibilities
We are looking for candidates who:
Education
Have a high school diploma or equivalent (GED)
Experience
Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard
Can perform basic mathematical calculations including addition, subtraction, percentages, etc.
Prior experience managing and resolving customer issues
Preparation of written communications (e.g. responding to customer inquiries)
Have a basic understanding of geography and are able to provide directions
Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills
Past experience working in a fast-paced environment
Preferred Qualifications
Knowledge of policies and procedures (service benefits) relative to emergency road service
Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)
Past experience dispatching calls
Call center environment experience
Work Environment
Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.
Certificates/Security Clearances/Other City*
Wixom Fleet
State*
Michigan
Job Code
Ins Insurance
Affiliate Sponsor
AAA
Salary : $18 - $19
