What are the responsibilities and job description for the General Clerk III - Williamsburg, KY position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
As a General Clerk III, you will ensure that work is performed to optimum quality standards and assist with developing and documenting new processes and procedures. You will participate in team training initiatives and assist team members in performing applicable task or case work functions. Using judgment and decision-making, you will respond to complex petition reviews and/or public inquiries and act as a subject matter expert for your assigned function. Additionally, you will develop new and innovative methods to improve efficiency and work as an active member of a team.
Responsibilities
Answer incoming phone calls on behalf of the client, providing accurate and appropriate information to callers.
Stay updated on any changes to programs and distribute updates to the team.
Attend training sessions on telephone skills and program information, demonstrating mastery of the subject matter within specified time frames.
Adhere closely to the call center schedule to ensure adequate telephone coverage during operating hours.
Exhibit professional and positive behavior towards the project, colleagues, and management.
Assist the supervisor with daily, weekly, and monthly reporting duties.
Mentor new representatives who join the team.
Coach, mentor and assist other teammates as needed.
Auto req ID
440544BR
Minimum Education Required
High School/GED
Job_Category
Administrative and Support Services
Qualifications
Additional Qualifications/Responsibilities
High School Diploma.
1-2 years of relevant administrative work experience.
Ability to successfully complete a corporate background investigation, including credit and criminal checks.
Ability to obtain and maintain a government public trust security clearance.
Strong verbal and written communication skills.
Strong administrative and organizational skills.
Basic computer skills.
Excellent interpersonal and communication skills.
Demonstrate a professional work ethic.
Ability to work independently and as a member of the team.
Analytical skills to successfully analyze and evaluate data.
Ability to disseminate information to a wide audience.
Physical Demands:
While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear.
Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.
City*
Williamsburg
State*
Kentucky
Job Code
Operations_ Specialist
Affiliate Sponsor
Akima
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
As a General Clerk III, you will ensure that work is performed to optimum quality standards and assist with developing and documenting new processes and procedures. You will participate in team training initiatives and assist team members in performing applicable task or case work functions. Using judgment and decision-making, you will respond to complex petition reviews and/or public inquiries and act as a subject matter expert for your assigned function. Additionally, you will develop new and innovative methods to improve efficiency and work as an active member of a team.
Responsibilities
Answer incoming phone calls on behalf of the client, providing accurate and appropriate information to callers.
Stay updated on any changes to programs and distribute updates to the team.
Attend training sessions on telephone skills and program information, demonstrating mastery of the subject matter within specified time frames.
Adhere closely to the call center schedule to ensure adequate telephone coverage during operating hours.
Exhibit professional and positive behavior towards the project, colleagues, and management.
Assist the supervisor with daily, weekly, and monthly reporting duties.
Mentor new representatives who join the team.
Coach, mentor and assist other teammates as needed.
Auto req ID
440544BR
Minimum Education Required
High School/GED
Job_Category
Administrative and Support Services
Qualifications
Additional Qualifications/Responsibilities
High School Diploma.
1-2 years of relevant administrative work experience.
Ability to successfully complete a corporate background investigation, including credit and criminal checks.
Ability to obtain and maintain a government public trust security clearance.
Strong verbal and written communication skills.
Strong administrative and organizational skills.
Basic computer skills.
Excellent interpersonal and communication skills.
Demonstrate a professional work ethic.
Ability to work independently and as a member of the team.
Analytical skills to successfully analyze and evaluate data.
Ability to disseminate information to a wide audience.
Physical Demands:
While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear.
Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.
City*
Williamsburg
State*
Kentucky
Job Code
Operations_ Specialist
Affiliate Sponsor
Akima
