What are the responsibilities and job description for the Help Desk Technician – Secret Clearance Required - Honolulu, HI position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as part of a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and also manages communications for significant personnel within the area of responsibility. An active SECRET clearance is required. To join our team of outstanding professionals, apply today!
Responsibilities
Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
Auto req ID
438517BR
Minimum Education Required
High School/GED
Job_Category
Technician
Qualifications
Additional Qualifications/Responsibilities
Active Secret clearance.
Must meet Basic level qualifications IAW DoD 8140; must possess:
Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution OR
Either A or Network certification.
Minimum High School Diploma/GED.
Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
Basic level skills in system administration and active directory.
The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.
Pay Range
$36 to $40 per hour
Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
City*
Honolulu
State*
Hawaii
Job Code
Operations_ Specialist
Affiliate Sponsor
Akima
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as part of a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and also manages communications for significant personnel within the area of responsibility. An active SECRET clearance is required. To join our team of outstanding professionals, apply today!
Responsibilities
Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
Auto req ID
438517BR
Minimum Education Required
High School/GED
Job_Category
Technician
Qualifications
Additional Qualifications/Responsibilities
Active Secret clearance.
Must meet Basic level qualifications IAW DoD 8140; must possess:
Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution OR
Either A or Network certification.
Minimum High School Diploma/GED.
Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
Basic level skills in system administration and active directory.
The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.
Pay Range
$36 to $40 per hour
Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
City*
Honolulu
State*
Hawaii
Job Code
Operations_ Specialist
Affiliate Sponsor
Akima
Salary : $36 - $40
