HR Operations Associate - Englewood, CO

Job Description

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Human Resources teams partner with the innovators driving DISH's unique brand of creative ambition. From identifying and developing the company's deep pool of talent to negotiating the evolving legal landscape, our employees across HR bring their own kind of invention to effect positive change across the company and their own careers.

Job Duties and Responsibilities

The HR Operations Associate serves as the first point of contact for all employees and managers, setting the stage for "moments that matter," resulting in our employees feeling valued. The HR Operations Associate responds to employee inquiries on topics including but not limited to DISH guidelines, benefits plan and enrollment, paid time off, employee communications, COBRA, and retirement plans. The HR Operations Associate is dedicated to providing empathic and personalized interactions, ensuring that each employee feels understood and supported during their moments of need.

The essential functions of this job position include but are not limited to the following tasks and duties an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job, in accordance with the ADA and applicable state / local law.

Key Responsibilities :

Support team members' various HR inquiries by providing a prompt and concise answer to all inquiries with a "one-touch" resolution

Help guide employees through self-service options via the HRCM tool

Connect with DISH employees by providing an individualized experience based on their unique needs and situations

Be an employee advocate by actively listening to employee concerns, understanding their needs, and ensuring their voices are heard. Raise issues to appropriate internal teams such as HRBPs, Generalists, payroll, and leadership to address and resolve gaps in the employee experience, irrespective of where they occur in the journey

Proactively identify potential issues and work collaboratively with internal teams to develop solutions that improve processes and enhance the employee experience

Listen and identify employee needs by taking a proactive approach to maintain a positive employee experience

Elevate issues when processes don't work as intended, ensuring that they are addressed promptly and effectively

Respond to employee inquiries in a timely and efficient manner via phone, email, service tickets, and chat applications

Assist with daily tasks on a rotational basis or as needed

Be an ambassador for the DISH Way

Additional Qualifications / Responsibilities

Skills, Experience and Requirements

Education and Experience :

1 years in HR operations, service delivery model, customer service, or employee service center

Associate's Degree or higher preferred; or an equivalent combination of education and experience

Skills and Qualifications :

Read, interpret, and explain complex HR Policies including federal, state, and local guidelines

Write routine reports and business correspondence

Speak effectively with employees of the organization, whether individually or in groups

Proficiency with the Google Suite, Microsoft Excel, and Microsoft Word

Effectively interact with all levels of organizational staff and company personnel

Excellent presentation / facilitation, organizational, analytical, interpersonal, written / oral communication, and customer service skills

Meet all of DISH's performance expectations, including but not limited to satisfying all applicable metrics, productivity standards, goals, and proficiencies related to overall performance

Bilingual a plus

To perform this job successfully, an individual must be able to perform all above duties, possess all listed skills, and be able to perform each essential job function satisfactorily, with or without reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and / or ability generally required to successfully perform the essential job functions.

Reports To :

Supervisor, HR Operations