Property Adjuster Trainee – Field Estimating – Montclair, NJ

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

You'll wear a few hats that will require a level of experience:

The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. 

The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. 

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 

The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.  

Auto req ID

433346BR

Minimum Education Required

High School/GED

Job_Category

Claims

Additional Qualifications/Responsibilities

Preferred Qualifications:

Strong critical thinking and problem-solving skills.

Experience providing customer service face-to-face. Strong communication and interpersonal skills to ensure exceptional customer interactions. 

Ability to travel to customers' homes and efficiently manage virtual claims across the country.

Highly detail-oriented and organized, committed to producing high-quality work.

Valid driver's license and willingness to travel as part of the job requirements.

Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.

You’re Provided With Comprehensive Training:

The training program is designed to help you build a claims foundation and understand the systems and processes in your day to day work

You will receive training virtually and handle inside claims for the first 6-9 months of employment. The training program is designed to help you obtain an adjuster's license, understand the claims process, and learn how to write property estimates using Xactimate.

Ongoing training opportunities for continuous improvement happen regularly on the job

** Please note, you will be required to attend 1-week of training that will take place in Wheeling, IL **

Notice Of Licensing Requirement:

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

• Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.
  
  

Skills

Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Time Management, Working Independently, Xactimate

Compensation

Compensation offered for this role is $19.81 – 33.80 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

City*

Montclair

State*

New Jersey

Job Code

Ins Insurance

Affiliate Sponsor

AllState