What are the responsibilities and job description for the Regional Key Account Manager - Atlanta, GA position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Regional Key Account Manager to join our Hardlines team in Atlanta, GA. This is a fantastic opportunity to grow a versatile career in account management.
Intertek's Hardlines team offers comprehensive testing, quality assurance, benchmarking and inspection services for all your hardgoods from toys and children’s products to general-use household and office products, and more. As a leader in providing Total Quality Assurance, we offer physical and chemical testing to regulatory requirements, as well as retailer-specific and customized testing protocols that extend beyond industry standards for various product categories. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
The Regional Key Account Manager is responsible for supporting The Home Depot account and the on-going programs across our global organization by ensuring day-to-day customer programs, requests, complaints, and opportunities are handled efficiently, timely and professionally. This position is the local face of Intertek embedded within The Home Depot's Store Support Center and will engage each day with their Product Engineers, Quality Engineers, and Packaging Engineers continually building a strong client bond.
Shift/Schedule: 40 Hours per week; Monday -Friday
Salary & Benefits Information
In addition to competitive compensation package which will include a bonus program, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What You’ll Do
Support and administer customer(s) quality program across our global organization by ensuring that day-to-day customer requests, problems, issues and complaints are handled efficiently, timely and professionally
Performs random review of test reports to ensure consistency and accuracy which are reported to global network of labs and the Global Account Manager
Expedite projects as needed (from start to finish) to ensure turnaround times and performance metrics are met,and tracks our services against service level agreements to our customer and to the Global Account Manager. This includes any work sent out to subcontractors
Participates and supports customer(s) QA engineers and other stakeholders in routine quality and safety meetings or product line reviews
Facilitates technical regulatory support to our client, directly or through Intertek network of experts
Prepares monthly reports through data gathering, including data entry as needed, to aid in business metrics reporting
Articulates the customers’ business needs and identifies areas of opportunity for revenue growth to the Global Account Manager and other stakeholders
Provides regular Account Status updates through established CRM system
Works in a professional manner and in conjunction with local and global Intertek operations and client services staff to achieve customer deliverables and exceed customer expectations
Responsible on a daily basis for accurate and timely data entry into the client’s system to enable client contact details and activity reports to be created as each program develops
Assist with preparation for BD or GKAM onsite customer visits and quarterly business reviews
Auto req ID
438611BR
Minimum Education Required
High School/GED
Job_Category
Management
Additional Qualifications/Responsibilities
Minimum Requirements & Qualifications:
Bachelor’s Degree in related area, or the equivalent in terms of education, experience and/or training;
2 years directly related experience, with direct customer interaction
Excellent customer service and interpersonal skills; detail oriented with proactive and positive attitude
Excellent written and oral communication skill
Effective time management and organizational skill
Proficiency in MS Office; ability to create spreadsheets, tables and graphs, queries, extrapolate and summarize meaningful data
Strong organizational and time management skills; ability to work independently in a fast-paced, multi-tasking environment with shifting priorities
No travel is required for this position with the exception of occasional training workshops, internal business review meetings or domestic lab visits with the client
This position will be located onsite at the client’s facility
Preferred Requirements & Qualifications
Engineering Degree in related area is preferred
City*
Atlanta
State*
Georgia
Job Code
Quality_Assurance Quality_Assurance
Affiliate Sponsor
Intertek
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Regional Key Account Manager to join our Hardlines team in Atlanta, GA. This is a fantastic opportunity to grow a versatile career in account management.
Intertek's Hardlines team offers comprehensive testing, quality assurance, benchmarking and inspection services for all your hardgoods from toys and children’s products to general-use household and office products, and more. As a leader in providing Total Quality Assurance, we offer physical and chemical testing to regulatory requirements, as well as retailer-specific and customized testing protocols that extend beyond industry standards for various product categories. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
The Regional Key Account Manager is responsible for supporting The Home Depot account and the on-going programs across our global organization by ensuring day-to-day customer programs, requests, complaints, and opportunities are handled efficiently, timely and professionally. This position is the local face of Intertek embedded within The Home Depot's Store Support Center and will engage each day with their Product Engineers, Quality Engineers, and Packaging Engineers continually building a strong client bond.
Shift/Schedule: 40 Hours per week; Monday -Friday
Salary & Benefits Information
In addition to competitive compensation package which will include a bonus program, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What You’ll Do
Support and administer customer(s) quality program across our global organization by ensuring that day-to-day customer requests, problems, issues and complaints are handled efficiently, timely and professionally
Performs random review of test reports to ensure consistency and accuracy which are reported to global network of labs and the Global Account Manager
Expedite projects as needed (from start to finish) to ensure turnaround times and performance metrics are met,and tracks our services against service level agreements to our customer and to the Global Account Manager. This includes any work sent out to subcontractors
Participates and supports customer(s) QA engineers and other stakeholders in routine quality and safety meetings or product line reviews
Facilitates technical regulatory support to our client, directly or through Intertek network of experts
Prepares monthly reports through data gathering, including data entry as needed, to aid in business metrics reporting
Articulates the customers’ business needs and identifies areas of opportunity for revenue growth to the Global Account Manager and other stakeholders
Provides regular Account Status updates through established CRM system
Works in a professional manner and in conjunction with local and global Intertek operations and client services staff to achieve customer deliverables and exceed customer expectations
Responsible on a daily basis for accurate and timely data entry into the client’s system to enable client contact details and activity reports to be created as each program develops
Assist with preparation for BD or GKAM onsite customer visits and quarterly business reviews
Auto req ID
438611BR
Minimum Education Required
High School/GED
Job_Category
Management
Additional Qualifications/Responsibilities
Minimum Requirements & Qualifications:
Bachelor’s Degree in related area, or the equivalent in terms of education, experience and/or training;
2 years directly related experience, with direct customer interaction
Excellent customer service and interpersonal skills; detail oriented with proactive and positive attitude
Excellent written and oral communication skill
Effective time management and organizational skill
Proficiency in MS Office; ability to create spreadsheets, tables and graphs, queries, extrapolate and summarize meaningful data
Strong organizational and time management skills; ability to work independently in a fast-paced, multi-tasking environment with shifting priorities
No travel is required for this position with the exception of occasional training workshops, internal business review meetings or domestic lab visits with the client
This position will be located onsite at the client’s facility
Preferred Requirements & Qualifications
Engineering Degree in related area is preferred
City*
Atlanta
State*
Georgia
Job Code
Quality_Assurance Quality_Assurance
Affiliate Sponsor
Intertek
