What are the responsibilities and job description for the Senior Computer User Support Specialist - Fort Liberty, NC position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
Compass Point is looking for a Systems Analyst to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. Candidate must possess active DoD Secret clearance and DoDM 8570 certifications along with a combination of education and demonstrated experience / training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative / innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply. To join our team of outstanding professionals, apply today!
Responsibilities
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
Plans and leads major technology assignments.
Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments.
May supervise others.
Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.
Is an expert with industry standard desktop operating systems and office automation software suites.
Must demonstrate excellent verbal and written communication skills.
Will be required to work rotating shift schedules to include nights, weekends, and holidays.
The systems analyst must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.
Must be able to present a professional, sharp and technically savvy image via verbal, written and in person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team.
SSDTs must be qualified to perform the following functions :
Will exemplify professionalism in all areas of the job; compliance with schedule, following CSD business processes, and superior customer service skills.
Serves as the initial point of contact for systems related problems in a 70,000 customer enterprise.
Troubleshoot research, diagnoses, documents and resolves technical issues
Determines which special team can best resolve the problem and assign the task to the Desktop Support, Customer Supports, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
Ability to install, maintain and troubleshoot server, network, system and application issues
Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
Must be proficient with Dameware, RDP and Terminal Services.
Will be required to perform incident management functions which include Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
May serve as the functional lead of a team to direct and monitor other technicians in the performance of their duties.
Performs other duties as required.
Additional Qualifications / Responsibilities
Qualifications
Must have DoD 8570 IAT Level II certification
Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification
Possess current TS clearance with SCI eligibility
Bachelor's degree in a STEM field. Relevant experience may be substituted for education
Years Experience : Min 5 Years with BS / BA, 3 Years with MS / MA, 0 Year with PhD.
