What are the responsibilities and job description for the Senior Network Technician - Gilbert, AZ position at VetJobs?
Job Description
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The Broadcast Networks Operations Team is responsible for the day-to-day management of the Broadcast Networks infrastructure including satellite uplink centers, data center and remote site operations. This includes fulfilling work requests, responding to incidents, and supporting system change requests. This team is the primary point of contact for any Broadcast Network requests or inquiries and the first line of defense for resolving service related outages.
Work is performed in shifts within a 24x7 Network Operations Center environment. Candidates must be available to work ANY SHIFT, including nights, weekends, and holidays, as dictated by the needs of the business.
Key Responsibilities :
Provide Tier 1 and 2 network support
Day-to-day monitoring of network operations : configuration, capacity, access, performance and security management
Respond to tickets opened by customers, routine alarms and network issues
Network change management : support modifications, maintenance to complex network systems
Perform fault management and problem resolution in a highly complex, mission critical network environment
Work closely with other departments to ensure problem resolution and minimize time to restoral
Document and escalate appropriate issues and problems
Mentor and train new employees
Additional Qualifications / Responsibilities
Skills, Experience and Requirements
Education and Experience :
2 years of experience with configuring Cisco network equipment, strong knowledge of IOS
2 years of experience with routing and switching concepts and the ability to apply strong troubleshooting skills to resolve complex problems are essential
Skills and Qualifications :
Ability to deal with concurrent problems and issues effectively
Ability to work under a dynamic and high-pressure environment
Excellent communication skills and strong customer service orientation; able to clearly communicate network issues and the status of efforts to resolve problems
Ability to work effectively with cross-functional teams and must be flexible enough to deal with different technical skill levels, skill sets and highly dynamic work environment and schedules
Self-sufficient with analytical skills requiring little supervision
The capability to creatively approach problems not covered by existing procedures is also important
CCNA or equivalent level certification
Experience with Cisco Nexus
Experience with F5 Load Balancers
Experience with Checkpoint Firewalls
Experience with Juniper Networks equipment
Experience with Data Center Technologies
Experience with Next Generation Technologies (SDN, virtualization)
Salary Ranges
Compensation : $27.00 / Hour - $32.03 / Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan
Salary : $27 - $32
