What are the responsibilities and job description for the Service Advisor - Preston, ID position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full Time
Description
Stotz Equipment, a John Deere Dealer is looking for a Service Advisor. This position will support the service department by managing work orders, customer communications, processing warranty claims, and scheduling service technicians. The candidate will assist the Service Manager in controlling department expenses, and manage the workflow from opening work orders to closing and invoicing. Must have strong communication skills and be focused on customer service.
What you'll do
Communicate with customers to schedule service, as well as the collection of payment for services rendered.
Check-in customer equipment coming into store.
Maintain Service Department records.
Assist Service Manager/Shop Foreman in controlling department expenses
Open work orders as directed by Service Manager/Shop Foreman and maintain control until closed and invoiced.
Assist Service Manager in coordinating customer clinics, field days, and related promotional events.
Update customer profiles using equipment, hours, or other information from customer work orders.
Assist in scheduling internal and external technician training.
Maintain service library with information that is current. (i.e., files, bulletins, manuals, etc.)
Work with technicians to help accurately quote service work
Auto req ID
435839BR
Minimum Education Required
High School/GED
Job_Category
Customer Service
Qualifications
Additional Qualifications/Responsibilities
Job Requirements
Customer Service focused
Organized and highly motivated.
Basic mechanical knowledge to talk intelligently with customers about the repair process.
Computer skills as well as experience in Word and Excel.
High integrity, loyal, team player, organized and highly motivated
Excellent oral and written communication skills
Able to work a varying work schedule/shift and be flexible
Multi-tasking effectively is a must as well as staying organized and able to operate under stress.
Dedicated, Dependable, and Flexible
Must be able to pass a pre-employment physical and drug screen.
Preferred Experience
Excellent time management skills to manage work orders in a high volume shop
Communicating with customers and providing excellent customer service
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone
Specific vision abilities required by this job include close vision requirements (i.e. having the visual acuity to read words and numbers on the computer screen and on paper.)
Hearing ability sufficient to communicate with others in person or over the phone
Light to moderate lifting may be required (up to 50 pounds)
Ability to reach, stoop, kneel, and bend as needed
Certificates/Security Clearances/Other
City*
Preston
State*
Idaho
Job Code
Agriculture Agriculture
Affiliate Sponsor
John Deere
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full Time
Description
Stotz Equipment, a John Deere Dealer is looking for a Service Advisor. This position will support the service department by managing work orders, customer communications, processing warranty claims, and scheduling service technicians. The candidate will assist the Service Manager in controlling department expenses, and manage the workflow from opening work orders to closing and invoicing. Must have strong communication skills and be focused on customer service.
What you'll do
Communicate with customers to schedule service, as well as the collection of payment for services rendered.
Check-in customer equipment coming into store.
Maintain Service Department records.
Assist Service Manager/Shop Foreman in controlling department expenses
Open work orders as directed by Service Manager/Shop Foreman and maintain control until closed and invoiced.
Assist Service Manager in coordinating customer clinics, field days, and related promotional events.
Update customer profiles using equipment, hours, or other information from customer work orders.
Assist in scheduling internal and external technician training.
Maintain service library with information that is current. (i.e., files, bulletins, manuals, etc.)
Work with technicians to help accurately quote service work
Auto req ID
435839BR
Minimum Education Required
High School/GED
Job_Category
Customer Service
Qualifications
Additional Qualifications/Responsibilities
Job Requirements
Customer Service focused
Organized and highly motivated.
Basic mechanical knowledge to talk intelligently with customers about the repair process.
Computer skills as well as experience in Word and Excel.
High integrity, loyal, team player, organized and highly motivated
Excellent oral and written communication skills
Able to work a varying work schedule/shift and be flexible
Multi-tasking effectively is a must as well as staying organized and able to operate under stress.
Dedicated, Dependable, and Flexible
Must be able to pass a pre-employment physical and drug screen.
Preferred Experience
Excellent time management skills to manage work orders in a high volume shop
Communicating with customers and providing excellent customer service
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone
Specific vision abilities required by this job include close vision requirements (i.e. having the visual acuity to read words and numbers on the computer screen and on paper.)
Hearing ability sufficient to communicate with others in person or over the phone
Light to moderate lifting may be required (up to 50 pounds)
Ability to reach, stoop, kneel, and bend as needed
Certificates/Security Clearances/Other
City*
Preston
State*
Idaho
Job Code
Agriculture Agriculture
Affiliate Sponsor
John Deere
